Ecommerce Operations Manager – Drive E-commerce Success!

Who We Are:
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LUNAcare is more than a brand; it's a movement dedicated to revolutionizing women's health and eco-conscious living. Through our innovative menstrual products like LUNACUP and LUNA+, we are creating a future where menstruation is embraced as a natural, empowering experience.

Our vision goes beyond products—it's about creating a ripple effect of positive change in the lives of women, their families, and the planet.

What We’re Looking For:
3-5+ years in eCommerce operations, project management, or a similar role.
Experience in startups or small, high-growth companies is highly preferred.
Skills & Tools:
Proven experience building and scaling operational processes.
Expertise in project management tools and systems such as Notion.
Strong analytical and problem-solving skills, with proficiency in tools like Google Sheets/Excel and basic reporting software.


Key Responsibilities:
Operations Management:
Oversee the end-to-end eCommerce operations, including inventory, order fulfillment, shipping, and returns.
Monitor and optimize workflows for efficiency and scalability.
Implement tools and processes to improve operational performance and cost-effectiveness.

Process Building:
Design, document, and maintain SOPs for critical business processes.
Identify bottlenecks and areas for improvement, and implement solutions to streamline workflows.
Leverage tools like Notion to create and manage knowledge bases, project trackers, and team collaboration.

Performance Management:
Establish KPIs for operations, track performance metrics, and prepare regular reports for leadership.
Analyze data to identify trends, forecast operational needs, and guide decision-making.
Lead and manage a growing team, ensuring clear communication and accountability.

Project Management:
Plan and execute key projects across various functions, such as launching new products, integrating tools, or expanding into new markets.
Coordinate with marketing, customer service, and product teams to ensure seamless cross-functional execution.
Maintain timelines, budgets, and deliverables for all projects.

Collaboration:
Work closely with leadership to align operational strategies with company goals.
Foster a positive, collaborative team culture in a fast-paced, remote environment.
Act as a bridge between departments to ensure alignment and efficient communication.


Leadership:
Demonstrated ability to lead teams, manage performance, and foster professional growth.
Strong communication and collaboration skills, with the ability to manage remote teams effectively.

Mindset:
A proactive, self-starter mentality with a “get things done” attitude.
Highly organized, detail-oriented, and adaptable to the dynamic needs of a startup.
Passion for eCommerce, operations, and creating seamless customer experiences.


How to Apply:
If you’re ready to take on the challenge of shaping the future of LunaCare’s operations, we’d love to hear from you! Please send your resume, a brief cover letter to info@thelunacare.com. Use subject line "Operations Manager - Your Full Name". Application through OLJ will not be considered.


Join Us
At LUNAcare, every role contributes to our larger mission: empowering women and protecting our planet. If you’re ready to lead, innovate, and grow with us, we can’t wait to hear from you.