Customer success & Scheduling Support

Job Title: Customer Success & Scheduling Support
Location: Remote (U.S. Hours – Mountain Standard Time 8:30 am - 5 pm)
Company: Bright Home Repair
About Bright Home Repair
Bright Home Repair provides professional, reliable handyman and home repair services. Our mission is to deliver high-quality work and an exceptional customer experience. We value organization, clear communication, and teamwork — and we’re looking for a detail-oriented Virtual Assistant to help keep operations running smoothly.
Position Overview:
The Virtual Assistant (VA) will support daily administrative and scheduling functions, serving as a key point of communication between customers and the Bright Home Repair team. This role ensures customers are well-informed, appointments are efficiently scheduled, and project tracking and expense reports remain accurate.
This position is remote, but you’ll work U.S. business hours in the Mountain Standard Time (MST) zone.
Key Responsibilities:
Customer Communication & Scheduling
Respond promptly to customer inquiries via phone, email, or messaging platforms.
Schedule estimate appointments for customers with the appropriate technician or estimator.
Manage and update the scheduling calendar to ensure smooth coordination of appointments and project work.
Follow up with customers to confirm appointments, provide reminders, and share updates.
Team Scheduling & Coordination
Schedule work for technicians and manage workflow logistics.
Ensure each project has the necessary information and materials ready prior to start.
Communicate project updates, changes, or delays to both customers and internal tea ---------- mbers.
Project Tracking & Reporting
Verify time tracking entries for accuracy per project.
Review and confirm expense reports for each project to ensure proper documentation and approval.
Update internal project management tools and databases with current job status and completion details.
Assist management in maintaining organized records and performance tracking.
Qualifications
Required Skills & Experience
2+ years of experience in administrative support, scheduling, or customer service (virtual assistant experience preferred).
Strong written and verbal communication skills in English.
Excellent organizational and multitasking abilities.
Proficiency with scheduling and project management tools (e.g., Google Calendar, Trello, Asana, or similar).
Comfortable working with spreadsheets, time tracking tools, and expense reporting systems.
Tech-savvy and adaptable to new software tools.
Preferred
Experience supporting field service or home repair businesses.
Knowledge of CRM or customer support platforms.
Work Schedule & Compensation
Remote position working Mountain Standard Time (MST) hours.
Full-time (preferred) or part-time considered.
Competitive hourly pay based on experience.
How to Apply
Interested candidates should submit a résumé and short cover letter explaining their relevant experience and availability for U.S. MST hours.