Customer Support Specialist

We are looking for a Customer Support Specialist with experience in using Intercom and Notion.

As a support specialist, you will be the first point of contact for our users, handling inbound emails, user requests, complaints, and comments. You will play a crucial role in ensuring a positive customer experience by addressing inquiries, solving problems, and facilitating effective communication between users and our operations team.

Main tasks:
- Manage inbound requests from customers
- Solve problems where possible and communicate with internal teams to find solutions to resolve
- Communicate with users, manage communications, attend meetings, and provide summary and reporting as needed.

Responsibilities:
- Communicate with users (Email and Intercom)
- Report, troubleshoot, and use operations and procedures provided by the company including training, meetings, and daily communications.
- Respond to inbound emails, user requests, complaints, and comments in a timely and professional manner.
- Identify user needs and provide accurate information or assistance to resolve their issues.
- Collaborate with the operations team to escalate and resolve complex user problems.
- Maintain a comprehensive understanding of our automated social media marketing services.
- Continuously update and improve knowledge of industry trends and best practices.
- Assist in creating and updating user guides, FAQs, and support resources.
- Document and track customer interactions and feedback in our CRM system.
- Monitor and analyze customer inquiries to identify recurring issues and suggest process improvements.
- Proactively communicate updates, service changes, and relevant information to users.
- Uphold our company's commitment to delivering exceptional customer service.

This position requires someone with a wide range of skills professional experience and temperament and specific knowledge of the advertising industry and the industry technology.

Qualifications include:

Previous experience in customer service or a related field is a plus.
Excellent written and verbal communication skills.
Strong problem-solving and critical-thinking abilities.
Proficiency in using CRM software and other customer support tools.
Knows how to use Intercom and Notion
Familiarity with social media platforms and automated marketing is advantageous.
A customer-centric attitude with a focus on providing a positive user experience.
Ability to work independently and as part of a collaborative team.
Outstanding organizational skills and attention to detail.

If interested, you may apply to this link:Upgrade to see actual info

Thank you and see you!