Customer Success Specialist

**About ReciMe**

ReciMe is a recipe app revolutionizing how cooks organize, plan and shop their recipes. Our smart importing tool enables users to aggregate all their recipes in one platform within seconds - whether those recipes came from an Instagram video, recipe blog or grandma’s recipe box.

To date, over 3M unique recipes have been imported to ReciMe. We have over 1M users, are the #1 grossing app in the food category in Australia and #3 in the US.

**About the Role:**

As a Virtual Assistant in our Customer Success team, you’ll be at the heart of ensuring our customers feel supported every step of the way. From managing our email inbox to engaging with our online communities, you’ll help customers find solutions, answer questions, and create positive interactions. You’ll be the go-to person for handling inquiries with professionalism, efficiency, and care.

The role will be part-time, with the possibility of increasing to full-time depending on performance and business needs.

**Key Responsibilities:**

- Oversee and organize our email inbox, ensuring timely and professional responses.
- Engage with and manage our online communities, fostering positive relationships.
- Continually update our Help Center articles to help customers self-service new issues.
- Collaborate with our team to streamline customer success processes.
- Summarize and relay user feedback and new bugs to the Product team.
- Represent our brand with clarity, empathy, and excellence.

**Requirements:**

- Flawless English proficiency (both written and spoken).
- Exceptional written communication skills with attention to detail.
- A fast learner who’s comfortable adapting to new tools and systems.
- Availability during US time zones to align with our customers.
- You MUST own an iPhone and have your own computer which you can use for work.
- Part-time availability with the potential to transition into a full-time role.

**What are the benefits?**

- Flexible, remote work environment
- A culture of smart, fun and values driven people, where everybody’s voice matters
- Flexibility and freedom to make a big impact on ReciMe in your role
- An environment where curiosity and collaboration is cherished

**Interview Process:**

We’ve outlined our process below - we intend to move quickly, and ideally the interview process will take no longer than 2 weeks from application submission

- Submit Application
- Short Video interview answering 3 brief questions
- Final interview with our CEO w/ live challenge

**How to Apply:**
To apply for this role, please put in your application in this Google Form and we will get back to you: **About ReciMe**

ReciMe is a recipe app revolutionizing how cooks organize, plan and shop their recipes. Our smart importing tool enables users to aggregate all their recipes in one platform within seconds - whether those recipes came from an Instagram video, recipe blog or grandma’s recipe box.

To date, over 3M unique recipes have been imported to ReciMe. We have over 1M users, are the #1 grossing app in the food category in Australia and #3 in the US.

**About the Role:**

As a Virtual Assistant in our Customer Success team, you’ll be at the heart of ensuring our customers feel supported every step of the way. From managing our email inbox to engaging with our online communities, you’ll help customers find solutions, answer questions, and create positive interactions. You’ll be the go-to person for handling inquiries with professionalism, efficiency, and care.

The role will be part-time, with the possibility of increasing to full-time depending on performance and business needs.

**Key Responsibilities:**

- Oversee and organize our email inbox, ensuring timely and professional responses.
- Engage with and manage our online communities, fostering positive relationships.
- Continually update our Help Center articles to help customers self-service new issues.
- Collaborate with our team to streamline customer success processes.
- Summarize and relay user feedback and new bugs to the Product team.
- Represent our brand with clarity, empathy, and excellence.

**Requirements:**

- Flawless English proficiency (both written and spoken).
- Exceptional written communication skills with attention to detail.
- A fast learner who’s comfortable adapting to new tools and systems.
- Availability during US time zones to align with our customers.
- Part-time availability with the potential to transition into a full-time role.

**What are the benefits?**

- Flexible, remote work environment
- A culture of smart, fun and values driven people, where everybody’s voice matters
- Flexibility and freedom to make a big impact on ReciMe in your role
- An environment where curiosity and collaboration is cherished

**Interview Process:**

We’ve outlined our process below - we intend to move quickly, and ideally the interview process will take no longer than 2 weeks from application submission

- Submit Application
- Short Video interview answering 3 brief questions
- Final interview with our CEO w/ live challenge

**How to Apply:**To apply for this role, please put in your application in this Google Form and we will get back to you: Upgrade to see actual info


We look forward to hearing from you.