Customer Success Manager

Full-Time | Remote | U.S. Central Time (CST)
Independent Contractor

About the Role:
A fast-growing U.S.-based EV charging infrastructure company is seeking a highly organized Customer Success Manager to support customer onboarding, post-sales operations, support ticket management, and long-term account success.

This role is ideal for someone who thrives in startup environments, enjoys creating structure in fast-moving situations, and takes ownership of customer relationships from onboarding through activation and ongoing support.

You'll work closely with property managers, developers, contractors, and internal teams to ensure customers move smoothly from signed contract to successful charger activation.

What You'll Do:
- Manage customer onboarding and implementation activities after contract signing
- Coordinate onboarding requirements, account setup, and activation milestones
- Collect and track customer documentation, utility bills, and required onboarding information
- Follow up with customers and stakeholders to prevent onboarding delays
- Support billing setup, account verification, and operational workflows
- Manage customer support tickets and coordinate issue resolution
- Serve as a key point of contact for customer questions and post-sales support
- Maintain onboarding trackers, CRM records, and operational documentation
- Identify process improvements and help build scalable workflows as the company grows
- Support account growth opportunities and coordinate with internal teams when expansion opportunities arise

What We're Looking For:
- 4+ years of experience in Customer Success, Account Management, Client Services, Operations, Implementation, or Post-Sales roles
- Experience supporting U.S.-based customers or clients
- Experience working in startups, high-growth companies, or fast-changing environments
- Strong project coordination and follow-up skills
- Ability to manage multiple customers and priorities simultaneously
- Excellent written and verbal English communication skills
- Highly organized with exceptional attention to detail
- Comfortable working independently with minimal supervision
- Strong problem-solving skills and ownership mentality
- Familiarity with HubSpot, Google Workspace, Slack, and CRM systems

Preferred Experience:
- Customer onboarding or implementation management
- SaaS, PropTech, ClimateTech, EV, utilities, property management, construction, or operations-heavy environments
- Recurring billing or account operations experience
- Building workflows, SOPs, templates, or operational processes
- Working directly with founders, senior leaders, or lean startup teams

Who Will Thrive in This Role:
- Self-starters who don't wait for instructions
- Resourceful professionals who can figure things out independently
- Strong communicators who genuinely own customer relationships
- People who enjoy building processes rather than simply following them
- Operators who can balance customer-facing work with detailed execution

Schedule:
Full-Time | U.S. Central Time (CST) business hours
Remote


How to Apply:
- Send your resume to: ----------
Subject line format: Your Name - Customer Success Manager
Example: Juan Dela Cruz – Customer Success Manager