Customer Service Advisor

Customer Service Advisor – Omrax Limited

We are a thriving online furniture retailer with a strong presence across multiple online marketplaces, including Amazon, Wayfair, The Range, and B&Q. We pride ourselves on offering a wide range of high-quality furniture and delivering exceptional service to our customers. Our team is friendly, close-knit, and dedicated, and we are now looking for a Customer Service Advisor to join us and help maintain our excellent reputation.

As a Customer Service Advisor at Omrax, you will be a key part of ensuring our customers enjoy a smooth and positive shopping experience. You will handle customer inquiries, resolve issues, and provide outstanding service across multiple online platforms, including eDesk, Zendesk, Mirakl, and Virtual Stock.

Key Responsibilities:

Customer Support: Respond promptly and professionally to customer inquiries about products, orders, returns, and warranties.

Issue Resolution: Resolve customer issues efficiently, including delivery delays, damaged items, or returns, while maintaining a high level of customer satisfaction.

Platform Management: Use eDesk, Zendesk, Mirakl, and Virtual Stock to track, manage, and resolve customer service requests.

Order Management: Assist with order placement, shipment tracking, and ensure a smooth purchasing experience. Experience with Linnworks is ideal.

Product Knowledge: Develop a thorough understanding of our product catalog to provide accurate and helpful information.

Feedback Collection: Gather and document customer feedback to identify areas for improvement and highlight positive experiences.

Team Collaboration: Work closely with colleagues to ensure a seamless customer experience.

Workload Prioritization: Manage multiple inquiries efficiently, know how to prioritize tasks, and work well under pressure.

Personal Touch: Communicate with customers in a friendly and professional manner, ensuring messages feel personal and engaging.

Qualifications & Skills:

Previous experience in customer service, ideally in e-commerce or online retail.

Experience working with major clients such as Wayfair, The Range, and B&Q is highly desirable.

Proficiency in eDesk, Zendesk, Mirakl, and Virtual Stock.

Experience with Linnworks is ideal.

Strong written and verbal communication skills with a friendly, professional approach.

Excellent problem-solving abilities and attention to detail.

Self-motivated, positive, and able to work efficiently under pressure.

Strong organizational skills and ability to prioritize workload.

Experience typing clear, accurate, and personable messages to customers.

A passion for delivering exceptional customer service and ensuring customer satisfaction.

If you thrive in a fast-paced, collaborative environment and are dedicated to providing an outstanding customer experience, we would love to hear from you.

To apply: Please submit your resume and cover letter detailing your relevant experience.