Credit Control Administrator

We are a fast-growing infrastructure and trade services company based in New Zealand, operating across plumbing, gas fitting, drainage and civil contracting. We are looking for a highly organised and detail-focused Accounts & Credit Control Administrator to support our financial operations and cash flow management.

This is a long-term full-time remote role for someone experienced with invoicing, accounts receivable, payment follow-ups and financial administration within a fast-paced service or construction environment.

You will work closely with the company director, operations team and administration staff to ensure invoices are processed accurately, outstanding payments are followed up professionally and financial records remain organised.

Key Responsibilities

Daily responsibilities will include:

• Preparing and sending invoices through Xero
• Reconciling completed jobs against invoices and ensuring accuracy
• Monitoring accounts receivable and outstanding invoices
• Following up overdue payments via email and phone professionally
• Sending statements and payment reminders to clients
• Recording payments and maintaining accurate financial records
• Assisting with supplier invoices and accounts payable processing
• Liaising with technicians and operations staff regarding job details and invoice variations
• Managing client account queries and resolving discrepancies
• Updating payment notes and communication records in systems
• Maintaining organised financial documentation and job records
• Assisting with payroll preparation and financial reporting support
• Preparing daily and weekly accounts summaries for management
• Monitoring job profitability and assisting with internal reporting
• Supporting general administrative and finance-related tasks across the business

Required Skills & Experience

Applicants must have:

• Xero Certification (required)
• Strong experience using Xero for invoicing and accounts administration
• Experience with accounts receivable and credit control
• Excellent written and verbal English communication
• Strong attention to detail and organisational skills
• Ability to manage multiple tasks and deadlines independently
• Professional communication when dealing with clients regarding payments
• Stable internet connection and professional home office setup

Preferred Experience

Ideal candidates will also have experience with:

• Fergus Job Management Software
• Simpro Job Management Software
• Google Workspace (Gmail, Google Drive, Docs & Sheets)
• Working with plumbing, construction or trade service companies
• Progress claims and commercial invoicing
• Understanding of GST and New Zealand invoicing requirements
• Job costing and profitability reporting

KPIs & Performance Expectations

Performance will be measured on:

• Invoice turnaround speed
• Reduction in overdue accounts
• Accuracy of invoicing and records
• Payment collection performance
• Organisation and reporting quality
• Communication professionalism and response times

Work Schedule

• Full time (40 hours per week)
• Must be available during New Zealand business hours
• Daily check-in call with management
• Weekly accounts and cash flow review meetings

What We Offer

• Long-term stable role with a growing company
• Opportunity to work closely with leadership
• Structured systems and workflows
• Performance bonuses available for strong results
• Opportunity for career growth as the company expands nationally

How to Apply

Please include the following in your application:

• A short introduction about yourself
• Confirmation of Xero Certification
• Details of accounts and invoicing experience
• Experience using Fergus or Simpro (if any)
• Previous experience working with construction, trade or service businesses
• Your internet speed and equipment setup
• Availability during New Zealand business hours

Shortlisted applicants will be asked to complete a short invoicing and accounts administration skills test.