Clinic Manager

About Us
We’re building a global talent pool of experienced Clinic Managers to support partner clinics across Australia, the US, the UK, New Zealand, and beyond. These clinics deliver modern healthcare services on-site, often combining general practice with wellness, integrative care, and allied health support.

Our shared mission is simple: make healthcare more human—patient-first service, reliable systems, calm communication, and consistent quality.

If you’re an operations leader who can bring structure to busy clinic workflows (and keep standards high), we’d love to meet you.

Role Overview
As a Clinic Manager (In-Clinic Operations), you’ll oversee day-to-day clinic operations and ensure the front desk, patient flow, and administrative systems run smoothly. You’ll coordinate staff, improve processes, handle escalations, and monitor performance—so clinicians can focus on care and patients feel supported.

This is a pooling / talent pipeline role. Successful candidates may be matched to clinic openings based on:
• Your operations and people-leadership experience
• Your clinic setting background (primary care, allied health, wellness, specialty)
• Tools you’ve used (practice management software, scheduling, billing, CRM/ticketing)
• Compensation alignment and scope (single site vs multi-site support)

Medical allied licensure is an advantage but not required. Strong clinic management experience is the priority.

What You’ll Do (Key Responsibilities)
• Run daily clinic operations: reception workflow, scheduling flow, staff coverage, and service readiness.
• Lead and coach admin/front desk teams (and other support roles as assigned) with clear standards and accountability.
• Ensure an excellent patient experience: timely communication, accurate bookings, smooth check-in/check-out processes.
• Manage appointment scheduling processes to reduce gaps and improve utilization.
• Oversee documentation and admin accuracy in practice systems (patient profiles, consent forms, required documentation).
• Support billing/admin coordination (invoicing workflows, payment follow-ups, basic reconciliation support) depending on clinic assignment.
• Handle escalations: complaints, service recovery, and sensitive patient situations with professionalism.
• Build and maintain SOPs, scripts, and checklists to standardize operations.
• Monitor KPIs and report weekly: patient volume, cancellations/no-shows, response time, revenue/admin indicators (where applicable), and CSAT/NPS.
• Coordinate with clinicians for operational needs (rosters, room allocation, prep requirements, follow-ups).
• Support hiring, onboarding, training, and QA for admin workflows.
• Ensure privacy-minded operations and secure handling of patient information.

Must-Have Qualifications
• 5+ years experience in clinic management / healthcare administration / practice operations (or similar).
• Proven people leadership experience (team supervision, coaching, performance management).
• Strong English communication (spoken and written); confident working with international stakeholders.
• Strong operational mindset: workflow design, SOPs, problem-solving, and prioritization.
• Comfortable with practice management systems and admin workflows (scheduling, patient records, basic billing coordination).
• Data-driven: able to track KPIs, spot trends, and improve performance.
• Remote-ready: reliable attendance, proactive communication, and accountability.
• Reliable home setup: stable internet, quiet workspace, headset, and backup plan.

Nice-to-Haves (Bonus Points)
• Medical allied health license/background (advantage, not required).
• Experience supporting multi-site clinics or regional operations.
• Strong patient experience and complaint handling/service recovery experience.
• Familiarity with compliance-minded documentation workflows (consent tracking, ID checks, required forms).
• Experience with clinics in AU/UK/US/NZ systems and service expectations.
• Advanced Excel/Sheets reporting and dashboarding.

Tools/Systems Familiarity (Examples)
• Practice management / scheduling: clinic software varies by site (experience with any is transferable)
• Billing/admin tools: invoicing and payment tools (clinic-specific)
• CRM/ticketing: HubSpot, Zendesk, Freshdesk (optional per site)
• Ops: Google Workspace, Slack/Teams, Notion/Trello/Asana, Google Sheets

Work Setup & Scheduling (PH-based)
• Location: Philippines (remote)
• Shift options: Vary by clinic assignment based on local clinic hours
• AU/NZ-friendly (PH day shift)
• UK-friendly (PH late afternoon/evening)
• US-friendly (PH night shift)
• Preference for candidates who can commit to consistent overlap windows and provide clear handoffs and reporting.

Compensation (General Guidance)
• Starting at USD 15/hour, negotiable based on:
• team size managed
• complexity (single site vs multi-site operations support)
• KPI ownership (utilization, cancellations/no-shows, CSAT, admin accuracy)
• SOP/process improvement capability
• Some assignments may include performance bonuses tied to operational outcomes.

How to Apply (Required)
Please submit:
1. CV / Resume
2. A short video introduction (1–2 minutes) covering:
• Your clinic management/operations experience (setting + team size)
• Tools/systems you’ve used (scheduling/practice management/billing/CRM)
• Your preferred shift overlap (AU/UK/US)
• One operational improvement you led and the result (numbers if possible)

Optional but helpful:
• A sample SOP/checklist you created (remove any sensitive information)
• Summary of KPIs you’ve managed (utilization, cancellations/no-shows, CSAT/NPS, billing accuracy)

Our Screening Process (What to Expect)
• Initial screen (leadership + communication + remote readiness)
• Practical task: propose an SOP + KPI plan for a sample clinic workflow issue
• Structured interview: scenarios on escalations, coaching, metrics, and process improvement

Join the Pool
If you’re a steady, patient-first operations leader who can bring clarity and consistency to busy clinic workflows, we’d love to hear from you.