Client Success Operations Manager — $2,500/month + Performance Bonuses

JOB OVERVIEW

Full-Time | Long-Term Leadership Role

Start at $2,000 per month during the first 2-month trial period.
After successful completion, move to $2,500 per month plus performance-based bonuses.

Paid monthly via Wise. Always on time.

This is not a short-term job.
We build long-term leadership inside the company.

You will work directly with the leadership team to improve performance, systems, and retention across our Customer Success department.

About Us

Young Publisher – ----------

We are an international digital marketing company.
We work with content creators and online brands.

We provide an 80 percent done-for-you content and monetization system that helps creators grow, go viral, and turn views into income using short-form content, AI tools, and proven strategies.

Our clients are typically beginners or early-stage creators who want to grow their brand, get followers, and make money online.

We focus on structure, accountability, and long-term growth.

What You’ll Gain

- Full-time stable income
- Monday to Friday schedule
- Flexible working hours
- Reliable monthly payments via Wise
- Performance-based bonuses
- Clear salary progression after trial
- Real ownership and leadership responsibility
- Direct collaboration with senior leadership
- Clear path to senior leadership or director level
- Access to paid AI tools and systems
- High-growth environment
- Strong company culture

What You’ll Do

- Lead and manage CSMs, onboarding managers, and content support roles
- Monitor daily reports and team performance
- Audit onboarding calls, client calls, DMs, and check-ins
- Run weekly team training and review calls
- Identify underperformers early and take action
- Oversee CRM health in Airtable
- Improve reporting systems and dashboards
- Align Customer Success with Sales and leadership
- Improve onboarding, escalation, churn rescue, and upsell SOPs
- Fix operational gaps and build scalable systems
- Help interview and train new tea ---------- mbers
- Proactively identify at-risk clients
- Oversee refund and dispute handling
- Solve root causes behind churn

This is a leadership role. You are trusted to own outcomes, not be micromanaged on tasks.
If you prefer a task-only execution role, this is not for you.

What We’re Looking For

- 2+ years of experience in customer success operations, community management, or similar
- Experience managing or coordinating 10–20 tea ---------- mbers
- Strong Airtable, Slack, and Google Workspace experience
- Experience building SOPs, dashboards, and reporting systems
- Excellent written and spoken English
- Self-starter mentality
- Comfortable working across multiple time zones

Nice to Have
- Experience restructuring customer success teams
- Background in high-ticket coaching or online education
- Knowledge of churn analysis and lifecycle metrics
- Experience working in a CS agency

Fill in the form to apply:

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Important note: Put "CS OPS" + [Your Name & Family Name] in the "Name" field in the form.

Only shortlisted candidates will be contacted.

P.S. Once hired for this position, you will be contracted under Social Influence Consulting LLC.