Client Operations & Systems Lead (GoHighLevel)

About the Role,

Tradie University is a fast-growing consulting and education business for tradespeople across New Zealand & Australia.

We onboard one new client per week. The founder delivers high-level strategy and direction.
Your role is to ensure clients execute, are accountable, and move forward every week — without chaos.

This is not a VA role. This is an operations ownership role.

What You Will Own
Client Delivery & Onboarding
Run client onboarding end-to-end

Ensure every client knows:

What to do
When to do it
What success looks like
Maintain clear client stages inside GoHighLevel
KPI Tracking & Accountability

Track weekly client metrics:
Leads
Quotes
Revenue
Follow-ups
Content/actions completed
Maintain simple weekly scorecards
Flag under-performance or execution issues early


Systems & GoHighLevel Ownership

Fully own GoHighLevel:
Pipelines
Automations
Dashboards
Task systems

Turn calls, Looms, and voice notes into:
-SOPs
-Checklists
-Simple systems
-Continuously improve delivery systems as the business scales
-Client Communications (Structured)

Run weekly check-ins and reminders

Clarify next actions for clients

Handle routine questions and follow-ups

Escalate only high-value or strategic issues to the founder

Who This Role Is For

You are highly organized and process-driven + ENGLISH SPEAKING

You are confident holding clients accountable

You enjoy building clean systems and improving them

You can work independently without micromanagement

Required Experience

Strong GoHighLevel experience (non-negotiable)

Experience in client delivery, operations, or account management

Clear written and spoken English

TO BE APPLICABLE FOR THIS JOB
PLEASE Send:

A 3–5 min Loom explaining:

GoHighLevel systems you’ve owned

How you manage client accountability. One example of a workflow, dashboard, or automation you’ve built

Applications without Looms will not be reviewed.