>>> Client Experience Coordinator <<<

Are you a team player with a desire to work full-time from home as a Client Experience Coordinator for a U.S.-based IT services company? We’re seeking a dynamic individual who thrives in a fast-paced environment and excels at managing internal and external relationships.

Key Qualifications:
• Fluent English proficiency: Reading, writing, and speaking fluently is a mandatory requirement for this role.
• Strong communication skills: You should be confident and articulate in interacting with clients and team members.
• Detail-oriented and accurate: Precision is essential as you’ll be working in a high-speed, growth-oriented environment.
• Proactive problem-solving: This role requires initiative, sound decision-making skills, and the ability to work independently.
• Tech-savvy background: Familiarity with IT or technology services is a significant advantage.

What You’ll Do: As a Client Experience Coordinator, you’ll play a pivotal role in supporting and managing client relationships, acting as the primary point of contact between clients and internal teams. Your responsibilities will include:
• Ensuring smooth communication and coordination to deliver outstanding client service.
• Handling administrative and operational tasks to support client needs and maintain high satisfaction levels.
• Collaborating with a fast-moving team while exercising self-reliance and initiative.

This is a hands-on position where attention to detail, exceptional communication, and a proactive attitude are critical for success. If you’re passionate about delivering excellent service and thrive in a dynamic environment, this could be the perfect opportunity for you!

KEY RESPONSIBILITIES:

1. CLIENT COMMUNICATION:

• Serve as the primary contact for client inquiries, resolving issues promptly and professionally.
• Maintain regular communication with clients to provide updates, gather feedback, and ensure their needs are met.

2. ADMINISTRATIVE SUPPORT:

• Manage client accounts, including documentation, contracts, and updates to records.
• Prepare reports, proposals, or service summaries as required.

3. COORDINATION AND DISPATCH:

• Monitor and assign incoming trouble tickets to appropriate service team members, ensuring timely resolution.
• Coordinate and schedule resources for project work, aligning with timelines and client expectations.
• Act as the central point of communication between clients and service teams to facilitate efficient ticket and project management.

4. PROBLEM SOLVING:

• Address client concerns and complaints, escalating issues to appropriate teams when necessary.
• Proactively identify potential challenges and provide solutions to enhance the client experience.

5. PROCESS IMPROVEMENT:

• Develop and refine workflows to improve efficiency in client service operations.
• Participate in training sessions and contribute ideas to enhance client satisfaction.

6. SUPPORT SALES AND MARKETING EFFORTS:

• Assist with onboarding new clients and setting expectations.
• Support upselling or cross-selling efforts by identifying opportunities based on client needs.

SKILLS AND QUALIFICATIONS:
• Strong interpersonal and communication skills.
• Excellent organizational and multitasking abilities.
• Proficiency in using CRM software and other client management tools.
• Problem-solving mindset with a customer-centric approach.
• Ability to work independently and as part of a team.
• Basic understanding of the industry or products/services offered by the company.
• This role is critical in fostering long-term relationships, building trust, and ensuring clients feel valued and supported throughout their engagement with the company.
• Experience in resource coordination or dispatch is highly desirable.

SCHEDULE:
• 8.5 hour shift (Includes 30-minute unpaid lunch break)
• Monday to Friday (Weekends as required)
• Shift is during Eastern Standard Time Zone and Eastern Daylight Time Zone during our local business hours
• United States Holidays Observed

JOB TYPE:
• Permanent Full-time (40-Hours) - NO FREELANCERS - NO AGENCIES

BENEFITS (Commence after probation period):
• 13th Month
• PhilHealth
• SSS
• Paid Time Off
• Paid Holidays
• Paid Training
• All software licenses for your computer (MS Office & Security Software)

ADDITIONAL NOTES:
This job is a service industry job, meaning that it will be customer facing and communication skills are regarded as the highest priority.

Attention to detail and accuracy is critical in your work responsibilities, as you will be leading and working with a fast-paced team in a company that is rapidly moving forward. This is a very hands-on position with a great deal of self-reliance required.

This position requires a person with proactive problem solving, decision-making skills, and an initiative to work independently in a detail-oriented environment. We are an IT Services company and having a technology background will greatly assist you.

HOW TO APPLY:
If you're a talented professional with a passion for customer service, we want to hear from you. IMPORTANT - To be considered, please submit your resume, and a cover letter explaining your relevant experience, at app.testgorilla.com/s/tj3y4hiy

We want to ensure that all applicants have a fair and equal chance, so we’re using a TestGorilla assessment (www.testgorilla.com). This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.

Ready to join our team? Start by clicking the link below.
app.testgorilla.com/s/tj3y4hiy

**DO NOT apply if you are looking for gig work, freelance work, or if you are part of a staffing or placement company. We ONLY hire "independent contractors" directly that are looking to become part of our team.**

Current TEK Solutions is a USA based company with team members in the United States and the Philippines. We encourage submissions from candidates of all backgrounds and experiences. We look forward to reviewing your resume!


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