Chief Operations Manager (COM)

Position Overview
The Chief Operations Manager (COM) is the cornerstone for scaling and optimizing operations across multiple businesses. This role is ideal for someone with a passion for creating efficient workflows, improving organizational effectiveness, and turning strategic ideas into actionable systems. The COM will work closely with the business owner to develop streamlined processes, foster team excellence, and establish a culture of accountability. This is not just a job—it's a leadership role for someone who thrives on building systems that ensure long-term growth and operational autonomy.

Key Responsibilities

1. Workflow and System Development
System Creation: Design scalable workflows and Standard Operating Procedures (SOPs) to enhance operational efficiency across all business functions.

Automation Expertise: Leverage tools like ClickUp, ChatGPT, and automation platforms (e.g., Zapier) to optimize processes and reduce manual tasks.

Meeting-Driven Execution: Conduct strategic meetings with the business owner to understand goals and challenges, and deliver actionable systems immediately after discussions.

Documentation: Establish a centralized repository of workflows, processes, and SOPs to ensure clarity and accessibility for the entire team.

2. Operational Efficiency and Optimization
Analysis for Efficiency: Conduct regular reviews of team performance and operational processes, identifying bottlenecks and opportunities for improvement.

Performance Dashboards: Create and maintain dashboards in ClickUp to track KPIs, team progress, and project milestones.

Scalability: Implement systems designed to scale with the businesses, ensuring that growth does not compromise efficiency or quality.

3. Team Leadership and Development
Accountability Structures: Build clear accountability frameworks that empower team leaders and enhance overall performance.

Training and Mentorship: Develop and deliver training programs to ensure team members have the skills and knowledge to execute tasks independently.

Team Empowerment: Foster a culture of collaboration, respect, and recognition, encouraging high performance and innovation.

4. Decision-Making and Problem-Solving
Proactive Risk Management: Anticipate operational challenges and implement preventive measures to avoid disruptions.

Strategic Alignment: Use data-driven insights to prioritize tasks, solve challenges, and ensure that all decisions align with the company’s long-term goals.

Leadership in Action: Act as a trusted decision-maker when the business owner is unavailable, ensuring continuity and progress.

Desired Candidate Profile
Personality Traits
Proactive and Detail-Oriented: Excels in creating precise workflows and processes while anticipating potential challenges.

Organized and Analytical: Brings clarity to complex systems and ensures tasks are executed efficiently.

Empathetic Leader: Builds strong relationships and motivates teams to perform at their best.

Growth-Minded: Seeks innovative ways to improve operations and scale businesses effectively.

Skills and Expertise
Technical Proficiency: Expert in ClickUp, Google Workspace, and ChatGPT, with a strong understanding of automation tools like Zapier.

Workflow Development: Proven ability to create scalable systems and SOPs from scratch.

Operational Management: Extensive experience managing operations for multiple teams or businesses.

Communication Excellence: Strong skills in reporting, team alignment, and delivering actionable insights.

What We Offer
Competitive Compensation: Starting rate of $8–$10/hour with opportunities for significant increases based on performance.

Flexible Hours: Full-time availability with some overlap during core business hours.

Growth Opportunities: Autonomy to lead, innovate, and scale operations across multiple businesses.

Collaborative Environment: Work closely with a supportive team and the business owner to drive impactful results.

Application Process
Required Materials

Resume: Highlight operational management experience, workflow creation skills, and technical expertise.

Cover Letter: Explain why you’re the perfect fit for this role, detailing how you’ve applied efficiency-focused strategies in previous roles.

Sample Workflow or SOP: Share an example that demonstrates your ability to create and implement scalable systems.

Screening Questions
How would you manage operations across multiple businesses simultaneously?

Describe your process for creating workflows and improving organizational efficiency.

Provide an example of a challenge you solved in a similar role and the steps you took.

Next Steps
Assessment Task: Shortlisted candidates will complete a skills test, such as designing a workflow or SOP based on a scenario.

Interview: Discuss your vision, experience, and ability to align with the company’s goals.

Trial Project: Finalists will execute a small project to demonstrate problem-solving, adaptability, and system-building skills.

Join Us
If you’re passionate about creating workflows, optimizing operations, and making a lasting impact, this role is your opportunity to lead, innovate, and grow alongside dynamic businesses. Apply now and let’s build the future together!