Agency Ops Manager

Who We Are
We're a growing digital ads agency that with a fully remote team.
We're looking for an Operations Manager who can own the entire operational + fulfilment side.

If you're the kind of person who sees a mess and instinctively wants to organize it, who doesn't wait to be told what needs doing, and who takes pride in keeping things running smoothly behind the scenes — this role is for you.

What This Role Actually Is
This is an ongoing, evolving operational role where you own the engine that keeps our service delivery running.
That means when a new client signs up and pays, you're the one kicking off the project. When a tea ---------- mber is stuck, you're the one unblocking them. When a process is broken or slow, you're the one building the system to fix it. When a client needs an update, you're the one making sure it happens.

What You'll Be Responsible For

Project & Task Management
You'll manage everything inside ClickUp — creating tasks, building templates, automations, keeping statuses up to date, making sure projects are moving forward on schedule. When something stalls, you catch it before anyone else does.

Team Oversight
We have a small remote team across different time zones. You'll make sure everyone is clocking in on time, communicating in the right Slack channels, and delivering their work. When someone needs support, you provide it. When someone isn't pulling their weight, you address it.
Client Communication
You'll handle day-to-day client updates, follow-ups, and back-and-forth communication. You're the bridge between our clients and our team. Clients should feel looked after. your job is to provide an exceptional customer experience.

Systems, Automations & SOPs
As the business grows, new processes need to be built. You'll create automations, write SOPs, set up Slack channels and workflows, and continuously improve how we operate. If there's a better way to do something, you find it and build it.

General Operational Ownership
Things come up. Fires happen. New needs emerge. If it falls under "keeping the business running and delivering for clients," it's your responsibility. This role evolves as the business evolves — that's the nature of operations.

Tools You'll Use Daily

ClickUp
Google Drive
Slack
WhatsApp
Hubstaff
Pabbly
Claude
GHL


Who You Are

You are a leader. You're proactive. You don't wait to be told what to do — you see what needs doing and you handle it.
You're organized and detail-oriented. Nothing falls through the cracks on your watch.
You're reliable. You show up on time, every day, during the agreed window. No disappearing acts, no random schedule changes without notice.
You're a strong communicator. You can talk to clients professionally and coordinate a remote team clearly.
You're comfortable building systems. Whether it's an automation, an SOP, or a new workflow in ClickUp, you can figure it out and build it.
You're not precious about scope. Operations means owning whatever needs to happen to keep things running. If the business needs something new from you that's within the operational function, you step up — you don't negotiate every new task.
You have experience managing remote teams and working with project management tools.


Schedule Requirements
This is important, so please read carefully.
Your 4-hour shift must fall within the 4:00 PM to 10:00 P ---------- lbourne time window. This is because the rest of the team is active during this window, and the whole point of this role is to be available when the team is working.


What We Offer

A stable, ongoing role with a team that values reliability and ownership
The freedom of remote work with clear expectations
A founder who respects your time and doesn't micromanage — but expects you to own your function
Room to grow as the business grows


How to Apply
Send a short message explaining:

Your relevant experience managing operations for a remote team
Your experience with ClickUp, Slack, Automation tools and similar tools
Your current timezone and confirmation that you can work within the 4:00 PM – 10:00 P ---------- lbourne time window
Why you're a good fit for a role where the scope naturally evolves over time

Keep it concise. We value clear communicators.