7 Remote Administrative Assistants & 1 Administrative Manager

**PAY CLOSE ATTENTION TO APPLICATION INSTRUCTIONS! WE ONLY LOOK AT APPLICATIONS THAT HAVE BEEN SUBMITTED PROPERLY**

We are a mental health company committed to transforming lives through accessible, evidence-based mental health services. We are launching a high-paced, metrics-driven support team to provide seamless administrative and client support to clients, staff and stakeholders. We’re looking for:

7 skilled Remote Administrative Assistants
1 Administrative/Office Manager

Job Description
We’re looking for motivated, organized, and adaptable professionals who excel in multitasking, customer service, and social marketing. In this role, you’ll handle a variety of tasks, including client outreach, cold calling, social media inquiries, scheduling, and project coordination. You will also serve as the face of the company for clients and partners, ensuring exceptional service and professionalism.

Responsibilities:
Handle inbound and outbound calls, including cold-calling community partners.
Manage emails, social media inquiries, appointments, sales and payments professionally and efficiently.
Assist with project management, task coordination, and meeting deadlines.
Provide excellent customer service, maintaining a friendly and professional demeanour.
Use CRM tools and Google Workspace to organize and track tasks.
Support marketing initiatives, including creating social media content and outreach.
Adapt to a variety of projects and tasks as needed, showing flexibility and initiative.

Work Hours
Choose one of the following shifts:

Monday – Friday: 8:00 AM to 4:00 PM EST
Monday – Friday: 4:00 PM to 11:00 PM EST
Saturday & Sunday: 9:00 AM to 9:00 PM EST

Required Skills and Qualities:
Fluency in English with a neutral accent.
Able to create professional emails without using ChatGPT
Strong organizational and multitasking skills.
Experience in cold calling, client outreach, and customer service.
Familiarity with social media management and marketing.
Ability to manage competing priorities in a fast-paced environment.
Proficiency with CRM tools (Go High Level), Google Workspace (Docs, Sheets, Drive), and project management software.
Flexible, proactive, and a fast learner with a solution-oriented attitude.
Reliable home office setup with high-speed internet and noise-cancelling headphones.

Benefits:
Remote work with flexible hours.
Competitive pay ranges from $3 to $6 per hour, depending on experience.
Long-term employment with a growing organization.
Professional development and career growth opportunities.
Supportive and collaborative team environment.

Audio Application Instructions
To apply, submit an AUDIO APPLICATION answering the following questions. Upload your file to Google Drive and include the link in your application. Applications without an audio file will not be considered.

Audio Application Questions
1. Share an example of a time when you had to take on a task outside your usual responsibilities quickly. How did you handle it?
2. How do you prioritize tasks when managing multiple deadlines?
3. Can you describe a time when your ability to organize your workload made a difference?
4. What strategies or tools do you use to stay organized, especially in a remote work setting?
5. Tell us about a time when clear communication helped resolve an issue or improve a situation at work. How do you ensure your communication is effective, especially when working remotely?
6. Working remotely can sometimes be stressful. How do you manage stress and maintain productivity during challenging situations?
7. How comfortable are you with speaking up and asking for assistance or clarification from management? Can you share an example of when you did so and how it benefited your work?
8. How do you adapt your tone and approach when speaking to different types of clients or colleagues? Can you share an example of tailoring your communication style to fit the situation?
9. Have you ever suggested an idea or improvement that positively impacted the company or team you worked with? What was it, and what was the result?
10. Which of the following shifts are you most comfortable with, and why? (Monday to Friday: 8 AM to 4 PM EST; Monday to Friday: 4 PM to 11 PM EST; Saturday & Sunday: 9 AM to 9 PM EST).
11. What previous experience do you have that makes you a strong fit for this role? Please include examples of remote work, client interaction, and any marketing or cold-calling tasks you’ve handled.
12. Are you comfortable with the pay range of $3 to $6 per hour?

MANAGEMENT APPLICANTS ANSWER:

1. Can you describe your experience managing a team? How do you ensure your staff stays motivated and productive?
2. How do you handle conflicts between team members? Can you share an example of resolving a challenging situation?
3. How do you evaluate the performance of your team members? What strategies do you use to provide constructive feedback?
4. How do you manage competing priorities and delegate tasks effectively across a team?
5. What strategies do you use to ensure smooth communication within your team and with upper management?
6. How do you stay organized and ensure your team meets deadlines?
7. Can you share an example of a time when you implemented a system or process that improved efficiency in your team?
8. What tools or software do you use to manage tasks, schedules, and team collaboration?
9. How do you ensure that your team consistently provides high-quality customer service?
10. How do you handle situations where urgent tasks come up and disrupt the workflow?
11. What’s your approach to solving problems when things don’t go as planned?
12. Can you describe a time when you had to make a difficult decision that impacted your team? What was the outcome?
13. How do you handle underperformance or disciplinary issues within your team?
14. How do you ensure your communication is clear and effective when working with a remote team?
15. How do you adapt your management style to suit different personalities and work styles?
16. Can you describe a time when you successfully managed communication between your team and upper management?
17. How do you identify opportunities for improvement in administrative processes?
18. Have you ever led an initiative to improve organizational efficiency? If so, how did you approach it, and what was the result?
19. How do you manage stress in a fast-paced environment while ensuring your team stays calm and focused?
20. Tell us about a time when you had to adapt quickly to a major change in the workplace. How did you lead your team through it?
21. How do you ensure your administrative team provides excellent client and customer service?
22. How would you handle a situation where a staff member was not meeting client expectations?
23. What is your approach to onboarding and training new team members?
24. How do you identify and nurture talent within your team?
25. Where do you see opportunities for innovation in administrative management?
26. Imagine one of your staff members repeatedly misses deadlines. How would you address this issue?
27. A client complains about a miscommunication caused by one of your team members. How would you handle this?
28. If your team is overwhelmed with work and deadlines are at risk, how would you prioritize tasks and allocate resources?
29. What do you find most challenging about managing an administrative team?
30. Why are you interested in this role, and what do you hope to achieve in it?