/ INSIDE SALES / RETENTION / ESCALATION / SALES CLOSER 

Overview

Looking for full-time work (8 hours/day)

at $6.66/hour ($1,280.00/month)

Associates degree

Last Active

June 28th, 2026 (today)

Member Since

March 16th, 2018

Profile Description

Hassan Bas

Please feel free to visit my LinkedIn profile for my most updated experience and credentials.

Contact Center Professional & Inside Sales Contractor – 10 Years Combined Experience (as of 2026)

Results-driven sales and customer service professional with 4 years of contact center experience and 6 years as a remote inside sales contractor in the pest control industry. Consistently meet and exceed performance metrics, including managing a $25,000 monthly sales quota, sustaining a 60% close rate on qualified leads, and maintaining a 35% customer retention save rate.

Started my career as a Senior Customer Service Representative supporting Amazon Customer Service and Capital One Bank (2016–2020), where I served as Floor Support, Escalation Specialist, and Seasonal Coach. Built a strong foundation in communication, conflict resolution, performance metrics, and customer experience management within high-volume environments.

Since 2020, I have specialized in inside sales and customer retention within the pest control industry, handling inbound and repeat customer inquiries, closing new service agreements, upselling recurring service plans, and retaining at-risk accounts. Experienced in managing the full sales cycle—from lead qualification and objection handling to closing and long-term account management—while driving consistent revenue growth.

Proficient in FieldRoutes, PestPac, Dialpad, Five9, RingCentral, SmartMoving, Google Workspace, Microsoft Office, PDF tools, and Canva.

I bring a strong blend of high-performance closing ability, retention strategy, and relationship management, with a clear focus on revenue growth and long-term client satisfaction.