Customer Support VA | Psychology Graduate | Retail & De-escalation

Overview

Looking for full-time work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelor's degree

Last Active

July 17th, 2026 (yesterday)

Member Since

July 10th, 2026

Profile Description

My journey into customer service started in the real world, and I am now ready to bring those exact skills into the remote space as a virtual customer support representative. I recently graduated with a Bachelor of Science in Psychology. My background in Psychology gives me a unique advantage when it comes to understanding human behavior, practicing deep empathy, and resolving conflicts smoothly. For the past 8 years, I have worked in our family-owned retail store. Running a family business means doing a bit of everything, and it taught me real-world customer service. Every day, I helped over 40 customers, handled complaints, processed transactions, and kept track of store inventory.

Here is how I can help your business:
Customer Support: I handle email and chat inquiries with patience, clarity, and a friendly tone.

De-escalation: Because of my Psychology background, I excel at listening to angry or frustrated customers and turning their bad experiences into positive ones.

Tech & Record-Keeping: I am comfortable using Zendesk for managing support tickets, Gmail for professional emails, and taking care of basic record-keeping or online research.

Full-Time Availability: Now that I have officially graduated, I am fully available and dedicated to focusing on a long-term, full-time role with your company. I speak fluent English, have a stable internet connection, and am ready to treat your business with the same care as my own. Let's connect and talk about how I can support your team!