Overview
Looking for work (0 hours/day)
at $0.00/hour ($0.00/month)
High school diploma
Last Active
June 24th, 2026 (3 days ago)
Member Since
June 24th, 2026
Profile Description
I am a dedicated customer service professional with over 3 years of experience in client support, problem resolution, and account management. For the past 2 years, I have worked as an Airbnb Subject Matter Expert, assisting guests and hosts, handling escalations, resolving booking issues, and ensuring exceptional customer experiences. I am highly skilled in communication, multitasking, and providing accurate solutions in fast-paced environments.
Additionally, I have nearly 1 year of experience as a Claims Specialist at Financial account, where I managed claims investigations, analyzed account activities, and delivered professional support while maintaining compliance and attention to detail.
I am known for my strong problem-solving skills, adaptability, and commitment to delivering outstanding customer service. I am eager to bring my experience, professionalism, and customer-focused approach to help businesses achieve their goals.
Top Skills
Real Estate » Short Term Rentals » Airbnb
Experience: 2 - 5 years
Dedicated customer support professional with experience supporting Airbnb guests and hosts through booking management, reservation changes, cancellations, and issue resolution. Proven ability to handle escalations with professionalism while delivering exceptional customer experiences. Promoted to Subject Matter Expert (SME) at TDCX for outstanding performance, product expertise, and team support. Strong communication, organizational, and multitasking skills with a passion for hospitality and guest satisfaction. Skilled in managing customer interactions across phone, chat, and email while maintaining accuracy and attention to detail.
Other Skills
Design » Graphic Design » Instructional Design
Experience: Less than 6 months
During my 2 years as an Airbnb Subject Matter Expert, I was selected for a specialized one-person role as a Communication Strategist. In this role, I designed and formatted process updates, knowledge articles, and company announcements, ensuring information was clear, visually appealing, and easy for employees to understand and follow.
Basic Information
- Age
- 22
- Gender
- Female
- Website
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- Address
- Tests Taken
- IQ
- Score: 109
- Government ID
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