**Funnel Builder*** Built and maintained sales funnels, landing pages, and lead

**Customer Support Experience** I have nearly 5 years of experience in the BPO industry, providing exceptional customer support through phone, email, and chat channels. My role involved assisting customers with inquiries, resolving issues efficiently, processing requests, and ensuring a positive customer experience while maintaining company standards and service-level agreements. Throughout my experience, I developed strong communication, problem-solving, and conflict-resolution skills. I am skilled at handling customer concerns professionally, identifying solutions, and building positive relationships with customers. I consistently strive to deliver excellent service by listening carefully, responding accurately, and following up when necessary to ensure customer satisfaction. I am experienced in managing multiple tasks in a fast-paced environment, maintaining detailed records of customer interactions, and collaborating with team members to resolve complex issues. My customer-focused approach, patience, and attention to detail allow me to provide reliable support while contributing to overall business success. I am committed to creating positive customer experiences and helping businesses maintain strong relationships with their customers through professional, efficient, and empathetic support.

**Funnel Builder Experience** I have nearly 2 years of experience as a Funnel Builder, helping businesses create high-converting sales funnels, landing pages, and lead generation systems. My responsibilities include building funnel pages from provided designs, optimizing user experience, setting up forms and automations, integrating third-party tools, and ensuring all funnel elements function correctly across devices. I have experience creating opt-in pages, sales pages, order forms, upsell and downsell pages, thank-you pages, and complete customer journeys designed to increase conversions and generate leads. I am skilled at troubleshooting technical issues, implementing tracking codes, connecting domains, and maintaining funnel performance. In addition to building funnels, I collaborate with marketing teams, copywriters, and designers to ensure that funnel designs align with business goals and provide a seamless customer experience. I pay close attention to detail and focus on delivering professional, responsive, and conversion-focused funnels that help businesses grow their online presence and sales. I am a fast learner, highly organized, and committed to producing quality work while meeting deadlines and client expectations.