E-commerce Customer Support VA/ Live Chat & Healthcare Support VA

Overview

Looking for full-time work (8 hours/day)

at $4.97/hour ($960.00/month)

High school diploma

Last Active

July 19th, 2026 (yesterday)

Member Since

May 4th, 2026

Profile Description

Struggling with high call volumes, frustrated customers, or a messy CRM? I turn chaos into calm — with 5+ years of experience delivering fast, accurate, and friendly support across Voice and Live Chat channels.
I'm a dedicated Customer Support Professional and Virtual Assistant specializing in high-volume voice support and inbound call handling, with a proven track record in the healthcare and telecommunications industries. I hold a HIPAA certification, ensuring safe and compliant handling of sensitive patient data, along with a Google AI Essentials certification and a TEFL certification, reflecting my adaptability and strong communication skills. I've also completed Shopify Academy training, giving me hands-on knowledge of e-commerce store management, product listings, and order fulfillment.
Core Competencies:
Voice Support: Expert in handling inbound calls, member verification, and complex problem resolution.
Administrative Support: Keeping businesses organized through data management, scheduling, and spreadsheet tools — including building trackers in Excel with automated dropdowns and color-coded status tracking.
CRM Management: Proficient in Salesforce, Oracle Siebel, and Amazon Connect.
E-commerce & Shopify: Shopify Academy certified, with practical experience managing product catalogs, discount codes, and customer service workflows.
Live Chat: 6 months of experience providing real-time solutions via digital chat platforms.
Certifications: HIPAA, Google AI Essentials, TEFL, Shopify Academy.
I'm committed to helping businesses grow by delivering reliable, high-quality support and building lasting customer relationships.