General Admin Assistant with MS Office, Canva, and Video Editing Skills (Capcut)

As an Administrative Assistant or support in a BPO company, We assist customers through handling their account in the back end. My role in my previous role is to Monitor the journey of the account from their application of Hardship assistance to whichever route they might end up. Whether the account will be written off due to ending up selling the property or settlement of the property as the customer could not make the monthly payments on the account. What I did specifically are as follows: 1. Monitor the status of their hardship assistance application 2. Load the arrangement in the CRM once approved. 3. Create a manual letter to be sent to the customer. 4. Sending follow up messages if the customer is behind with the payment. 5. Check the payment on their account from time to time. 6. Note any changes on the account. 7. Note invoices on the account if there are some charges declared by the legal team. 8. Request the account to be written off; 9 and many others.

As a teacher myself of 2 years and as a student, I am familiar with creating presentations using the Microsoft Powerpoint.

As a BPO employee under different companies, I am familiar with data entry as data entry was used in different context in Contact centers and Administrative works. In the context of contact centers , this was often use in recording call conversations, promises to customers, updates, follow ups, escalations and the like. Moreover, we use the data entry skills in addressing different concerns of the customers such as placing order, checking the status of the order, applying coupon codes, and updating different customer information such as shipping address and billing address. In the context of Administrative works, We use data entry in various processes such as Manual letter creation, loading of arrangements in the CRM, sending follow up messages for customers behind in their arrangement payments, noting the status of a certain account in their mortgage, communicating with the supervisor regarding customer requests, and the many more.

As a teacher myself of 2 years, as a student, and an administrative assistant in my previous roles, I am familiar with entering data in the excel as we need to record scores of the students, also to use excel in statistical tools, and also to update status of the account in the excel file.

As a teacher myself of 2 years, a student, and an administrative assistant in my previous roles, I am familiar with utilizing Microsoft Word in creating documents, editing manual letters to parents, editing letter templates, creating certificates for students, and many more with this tool.

As a teacher, I am well-versed with using different features of Canva from creating Publication materials on events, worksheets for student activities, Presentations for classes, as well as editing videos for promotions.

I use Capcut in editing contents such as song covers, "day in my life" contents and many others for my personal social media. I am very much familiar with the tools in canva such as the overlays, the text, audios and the effects.