A dynamic and customer-obsessed service professional with extensive experience across the travel and financial services sectors. Known for delivering exceptional customer care through phone and chat, resolving complex issues, and turning high-pressure situations into positive customer experiences. With a proven track record of handling escalations, processing sensitive financial matters, and managing multi-channel communication, I bring strong analytical skills, empathy, and decision-making abilities that drive customer satisfaction and loyalty.
Experience: 2 - 5 years
handling guest concerns mainly with hotel reservation inquiry, reservation dates modification or cancellation and guest's complaints over the phone.
Experience: 6 months - 1 year
Took a strand for Accountancy and Business Management. Knowledge of basic accounting.
Experience: 1 - 2 years
A dynamic and customer-obsessed service professional with extensive experience across the travel and financial services sectors. Known for delivering exceptional customer care through phone and chat, resolving complex issues, and turning high-pressure situations into positive customer experiences. With a proven track record of handling escalations, processing sensitive financial matters, and managing multi-channel communication, I bring strong analytical skills, empathy, and decision-making abilities that drive customer satisfaction and loyalty.
Experience: 6 months - 1 year
Was able to take a one semester or Amadeus Course and passed the certification.
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