I am a dedicated and patient customer service professional with over four years of experience in healthcare-related accounts. My strengths lie in effective communication, problem-solving, and claims processing, particularly in high-pressure environments. I have consistently demonstrated the ability to handle complex inquiries, assist healthcare providers with detailed issues, and maintain accuracy while multitasking. I aim to be known as a reliable and adaptable team player who delivers quality service, learns quickly, and approaches every task with a positive and flexible attitude.
Experience: 2 - 5 years
I have over four years of experience in the BPO industry, specializing in healthcare customer service. At Carelon Global Philippines Inc., I assisted healthcare providers by handling inquiries related to insurance eligibility, benefits, claims, authorizations, and appeals. I also guided providers in submitting medical records and resolving complex issues. Prior to that, I worked in the Billing and Recovery Department at Hinduja Global Solutions, where I helped providers track recouped claims and locate missing documentation. I was recognized as a top-performing agent for four consecutive quarters due to my strong communication skills, attention to detail, and ability to multitask in a fast-paced environment. My background has equipped me with a solid understanding of healthcare processes, excellent customer support skills, and a flexible, positive work attitude.
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