Real estate Virtual assistant, Customer service, reservation agent, Appointment

Overview

Looking for full-time work (9 hours/day)

at $5.78/hour ($1,144.44/month)

Bachelors degree

Last Active

April 4th, 2025 (3 days ago)

Member Since

February 18th, 2025

Profile Description

Email support/Chat support/Customer support agent
Intelogix
November 2021 – January 2025
Job Descriptions:
Customer service tasks
Answer questions: Provide information about products and services
Process orders: Receive orders, calculate charges, and process payments
Resolve issues: Handle complaints and returns
Maintain records: Keep accurate records of customer interactions and transactions
Meet targets: Meet performance targets for productivity, quality, and customer satisfaction
Collaborate: Work with teaUpgrade to see actual infombers and other departments to improve customer service
Promote: Promote store promotions or loyalty programs
Upsell: Upsell or cross-sell products
Stock: Restock shelves and assist with inventory management
Clean: Maintain the cleanliness and organization of the store
Customer service environment
Customer service can occur before, during, or after a purchase. It can happen in person, over the phone, through email or chat, or on social media.
Customer service tasks Answer questions: Provide information about products and services Process orders: Receive orders, calculate charges, and process payments Resolve issues: Handle complaints and returns Maintain records: Keep accurate records of customer interactions and transactions Meet targets: Meet performance targets for productivity, quality, and customer satisfaction Collaborate: Work with teaUpgrade to see actual infombers and other departments to improve customer service Promote: Promote store promotions or loyalty programs Upsell: Upsell or cross-sell products Stock: Restock shelves and assist with inventory management Clean: Maintain the cleanliness and organization of the store Customer service environment SST AGENT
CHOICE HOTELS
TSI Corp
July 2017 – February 2021
Job Descriptions:
Answering inquiries
Respond to reservation inquiries by phone, email, or online
Provide information about room availability, rates, packages, and amenities
Providing information
Provide information about the hotel's services, facilities, points of interest, and entertainment attractions
Discuss travel options with customers
Making reservations
Assist guests in making reservations based on their preferences and requirements
Make reservations for customers at various destinations and for various forms of transport
Organize travel or reservation plans for customers
Other customer service tasks
Check guests in and out of the hotel in a courteous and pleasant manner
Resolve issues
Provide amenities during a guest's stay
Customer service representative
VXI GLOBAL HOLDINGS
March 2016 – February 2017
Job Descriptions:
Handling customer inquiries
Respond to customer inquiries via phone, email, or chat
Manage incoming calls and customer service inquiries
Provide excellent customer service
Work with confidential customer information
Resolving issues
Identify and assess customers' needs
Aim to resolve issues on the first call
Provide appropriate solutions in a timely manner
Connect and resolve issues with customers
Conduct research to provide answers for customers
Providing information
Provide up-to-date product and service information to customers
Promote products and services to customers when appropriate
Process orders
Handle returns, refunds, and exchanges
Other tasks Maintain accurate records of customer interactions and transactions, Ensure customer satisfaction, Solicit feedback on the resolution process, and Communicate clearly and consistently with customers.
ABAY MENTOR/CUSTOMER SERVICE REPRESENTATIVE
LEVEL 3
IBEX Global Philippines (formerly TRG Customer Solutions Philippines)
June 2013 – March 2016
Job Descriptions:
Handling customer inquiries
Respond to customer inquiries via phone, email, or chat
Manage incoming calls and customer service inquiries
Provide excellent customer service
Work with confidential customer information
Resolving issues
Identify and assess customers' needs
Aim to resolve issues on the first call
Provide appropriate solutions in a timely manner
Connect and resolve issues with customers
Conduct research to provide answers for customers
Providing information
Provide up-to-date product and service information to customers
Promote products and services to customers when appropriate
Process orders
Handle returns, refunds, and exchanges
Other tasks Maintain accurate records of customer interactions and transactions, Ensure customer satisfaction, Solicit feedback on the resolution process, and Communicate clearly and consistently with customers.
OUTBOUND SALES REPRESENTATIVE
Pacific hub coporation
Upgrade to see actual info
May 2009 – July 2010
Job Descriptions:
ecommerce task:
Lead generation:
Identifying and sourcing potential customers through market research, online directories, social media platforms, or purchased lead lists.
Lead qualification:
Assessing the potential customer's needs, budget, and decision-making authority to determine if they are a good fit for the product or service.
Personalized outreach:
Crafting targeted messages tailored to the individual prospect's pain points and interests, utilizing information gathered from research.
Cold calling/emailing:
Initiating contact with potential customers who have not previously expressed interest in the product or service.
Product demonstration:
Providing a detailed overview of the product features and benefits, often through virtual demos or screen sharing.
Objection handling:
Addressing concerns and doubts raised by potential customers during the sales process.
Closing the sale:
Negotiating terms and securing a commitment from the prospect to make a purchase.
Follow-up communication:
Maintaining contact with leads and customers post-sale to nurture relationships and encourage repeat business.
OUTBOUND SALES REPRESENTATIVE
Epacific Contact Center
May 12, 2008- April 2009
33rd Floor Antel Building, Julia Vargas Ave. ,
Ortigas, Pasig City
Job Descriptions:
Prospecting:
Identifying and researching potential customers within a target market to build a qualified lead list.
Cold outreach:
Initiating contact with potential customers who haven't previously expressed interest through phone calls, emails, or other methods.
Qualifying leads:
Asking questions to understand the prospect's needs, pain points, and decision-making authority to determine if they are a good fit for the product or service.
Value proposition presentation:
Articulating the benefits of the product or service and how it can solve the prospect's problems.
Appointment scheduling:
Finding a suitable time to schedule a meeting between the prospect and a sales representative.
CRM management:
Updating the customer relationship management system with details of interactions and appointment information.