Customer service representative, Bookkeeping

As a technical support agent for QuickBooks, my role is to assist users with a variety of issues they may encounter while using the software. For example, I help with running payroll, resolving issues with tax payments and filings, and reconciling accounts to ensure the books are accurate and up-to-date. In summary, my role is to provide clear, effective, and empathetic support to help users make the most of QuickBooks and resolve any technical issues they face. Additionally, I assist users with cleaning up their books and filing their taxes.

In my role as a customer service representative for Malaysia Airlines, I was responsible for addressing all customer concerns related to bookings, assisting with flight revalidation, and accommodating special requests such as meal preferences, seat assignments, or assistance for passengers with disabilities. Additionally, I provided information on Malaysia Airlines' services, policies, and destinations.

As a customer service representative, I have honed my ability to clearly and professionally communicate with customers, whether via phone, email, or chat. In this role, I have been responsible for scheduling appointments, following up on inquiries, and addressing any concerns customers may have. My ability to engage with customers has allowed me to effectively build rapport and ensure that their needs are met.

In my previous positions, I've developed strong problem-solving skills, allowing me to handle scheduling conflicts, cancellations, or any other issues that arise, always ensuring customer satisfaction and timely resolution.