Track & Tracing, Customer Service and Creating Escalations

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Overview

Looking for full-time work (8 hours/day)

at $2.86/hour ($545.44/month)

Bachelors degree

Last Active

April 17th, 2026 (57 days ago)

Member Since

January 11th, 2025

Profile Description

In my previous employer, I was responsible for managing shipments throughout the United States using advanced tracking systems to track shipments, provide immediate updates, and resolve any issues that arise during pickup and delivery. I do outbound calls to gather tracking updates and to confirmed the missing information about the load.
Also, I assisted drivers on their problem by creating escalations. I work closely with carriers, shipping teams, and customers to ensure all shipments are picked up and delivered as scheduled and to communicate effectively about delays or schedule changes. My attention to detail and problem-solving are key to effective management.

Top Skills

Advertising » Performance Tracking

Experience: 6 months - 1 year

I provided immediate updates, and resolve any issues that arise during pickup and delivery. I work closely with carriers, shipping teams, and customers to ensure all shipments are picked up and delivered as scheduled and to communicate effectively about delays or schedule changes.

Customer Support » Customer Service

Experience: 6 months - 1 year

I do outbound calls to gather tracking updates and to confirmed the missing information that assisted the driver's problems also interact with driver in a calm and respectful way to provide better communication.

Other Skills

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Pilar, Bohol

Tests Taken: IQ
Score: 117: DISC
Dominance: 25%
Influence: 10%
Steadiness: 27%
Compliance: 38%: English
C1(Advanced)

Government ID: Sign Up with Pro Account to View

“It definitely helped transform my business and take a significant load off for me.”