Customer Service Representative | Real Estate Cold Caller

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

December 16th, 2024 (4 days ago)

Member Since

November 20th, 2024

Profile Description

Customer Service Representative

Five Below (Retail Account) – AwesomeOS Davao City Site
September 2021 – January 2022

*Provided excellent customer service by handling inquiries regarding product availability, pricing, returns, and promotions for Five Below’s retail customers.
*Assisted customers in resolving order issues, processing returns, exchanges, and refunds while ensuring compliance with company policies.
*Upsold additional products by recognizing customer needs and providing tailored recommendations to drive sales.
*Managed high-volume call queues while maintaining customer satisfaction levels, achieving a customer satisfaction rating of >90%.
*Utilized CRM software to track customer interactions and update account information, ensuring accurate records.
*Worked with a team to meet and exceed daily, weekly, and monthly performance targets.

Albert (Financial Account) – AwesomeOS Davao City Site
February 2022 – November 2023

*Delivered support to customers for various financial products, including managing bank accounts, credit cards, loans, and financial services.
*Assisted clients in troubleshooting issues with online banking, transaction inquiries, and account balances.
*Handled sensitive customer data in compliance with company policies and regulatory guidelines.
*Provided educational support on financial tools, including credit score management and budget planning.
*Resolved billing disputes and processed transactions for credit card and loan accounts.
*Contributed to the development of customer support procedures to improve efficiency and reduce resolution time.

Customer Service Representative (Remote - AvasFlowers
January 2024 – July 2024

*Manage high-volume inbound and outbound calls for customer inquiries related to flower orders, deliveries, and promotions.
*Provide real-time assistance to customers placing orders, making changes, or troubleshooting issues with existing orders.
*Resolve customer concerns effectively while maintaining a positive attitude, ensuring the highest level of satisfaction.
*Use CRM software to log call details, update customer records, and track order progress to ensure accurate delivery.
*Actively follow up on customer orders, delivery confirmations, and any escalated issues, maintaining a personal touch throughout the process.
*Educate customers about Avas Flowers' products and services, offering tailored recommendations based on their preferences.
*Achieved >90% customer satisfaction rating by resolving issues in a timely and professional manner.

Real Estate Cold Caller - Turbo Home Buyers — Remote | August 2024 – Present

*Engage with property owners to understand their needs, overcoming objections, and setting appointments for further discussions with real estate agents.
*Maintain detailed records of all calls and interactions in the CRM system to track lead status, ensure follow-ups, and improve lead conversion rates.
*Consistently meet or exceed daily call and lead generation targets, contributing to the company’s growth.
*Research property listings and neighborhoods to tailor calls to potential sellers based on market conditions and property value.
*Collaborate with the sales team to discuss lead quality, share insights, and adjust outreach strategies accordingly.
*Provide weekly reports on lead generation performance, insights, and recommendations for improving outreach efforts.