I conduct training needs analysis, develop training materials based on operational requirements, develop and design online contents and instructional materials, manage ISO documentation, facilitate classroom training to local audiences and virtual to global markets, create a competency-based assessment checklist, facilitate coaching and feedback sessions, manage the
Experience: 2 - 5 years
Observes the STAR-AR approach in facilitating coaching and feedback session with the frontlines which allows the coachee to undergo self-assessment in identifying personal performance highlights and areas of improvements and supports in creating smart goals towards continuous improvement focusing on great customer experience.
Experience: Less than 6 months
I creates online content through Vyond and Storyline 360, producing time efficient = eLearning modules to help the business to save time by saving classroom training durations.
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