Customer Support Specialist | Email • Chat • Phone Support

With 3 years of experience supporting U.S. customers for CVS Pharmacy, Verizon and calling leads for The Tech Academy, I have developed a comprehensive skill set in delivering exceptional customer support and technical assistance. At CVS Pharmacy, I honed my abilities in managing customer inquiries, processing prescriptions, and providing guidance on health-related products. My commitment to customer care helped enhance patient satisfaction and foster loyalty within the community. In my role at Verizon, I gained expertise in troubleshooting technical issues, resolving billing inquiries, and guiding customers through product features and services. And being an Admission Assistant in The Tech Academy, I managed incoming emails, phone calls, and web chat inquiries from prospective students interested in coding boot camps, providing information on program details, start dates, and tuition. My strong communication skills and ability to empathize with customers enabled me to effectively address concerns and provide tailored solutions, consistently achieving high customer satisfaction ratings. I am skilled in working with team members to reach and surpass service goals, using CRM software for effective case management, and multitasking in hectic work settings. My success in these roles has largely been attributed to my dedication to ongoing growth and my passion for assisting others.