Highly motivated and adaptable professional with experience in customer service,

I have hands-on experience as both a Customer Service Representative and a Collector, which has equipped me with a strong foundation in client communication, conflict resolution, and account management. In my role as a Customer Service Representative at Inspiro Relia Inc., I handled patient inquiries, scheduled appointments, responded to emails and calls, and ensured accurate information was provided to both customers and medical staff. I maintained professionalism and empathy while managing sensitive healthcare concerns. As a Collector at Credit Corp Solutions, I conducted outbound and inbound calls to recover overdue accounts, negotiated payment arrangements with clients, and documented all communication thoroughly. This role strengthened my skills in persuasion, patience, and maintaining a respectful tone during difficult conversations. In both roles, I consistently met performance targets while ensuring a high standard of customer satisfaction and compliance.