I am an experienced E-commerce Operations and Customer Experience professional specializing in backend organization, vendor outreach, and recruitment support. I have 4 years of dedicated experience supporting fast-paced online businesses across Shopify, Amazon, Etsy, and eBay. I have worked with clients based in Australia and the UK, gaining strong experience in international e-commerce operations and cross-market coordination.
I take pride in being a highly organized, reliable independent freelancer who focuses on building efficient systems so business owners can step back from daily micro-management.
My Core Expertise Includes:
Store Operations: End-to-end order lifecycle management, inventory tracking, supplier coordination, and creating structured SOPs.
Business Development & Outreach: Lead generation and strategic outreach to potential manufacturers and distributors to build out your supplier network.
Talent Acquisition: Sourcing, vetting, and screening candidates to help you hire the right internal tea
Revenue & CX Protection: Handling high-level customer escalations, supplier disputes, and creating robust evidence packages to defend against payment chargebacks.
Technical Stack:
• E-commerce: Shopify, Amazon Central, eBay (UK/US markets), AutoDS, Etsy
• Operations: Supplier/Vendor Management, CRM Tools, Procurement Tracking, Process Mapping
• Communication: Business English, Professional
If you are looking for a reliable, proactive partner to manage and grow your e-commerce operations, please feel free to send me a message. I'd love to discuss how I can support your business goals!
Experience: 2 - 5 years
Shopify Store Management | Amazon Seller Central | eBay Store Management | Etsy Shop Management | Order Processing | Order Fulfillment Coordination | Inventory Management | Product Listing & Optimization | Store Backend Management | Marketplace Operations
Experience: 2 - 5 years
Customer Support Management | Customer Service | Email Support | Chat Support | Escalation Handling | Refunds & Returns Processing | Dispute Resolution | Chargeback Management | Customer Experience (CX) Optimization | CRM Management
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