Hospitality Reservation Specialist/ P&C Insurance Quoter/ Cu

As a Sales Representative and Cold Caller, I have successfully managed over 300 leads daily—demonstrating strong communication and sales skills. I specialize in engaging prospects through cold calls, creating genuine interest, qualifying them based on specific criteria, and smoothly transferring warm leads to licensed insurance agents. My ability to build rapport quickly and handle objections professionally helps ensure high conversion rates and consistent performance in sales-driven environments.

In the field of Customer Service, I have experience delivering clear, efficient, and personalized support to clients, particularly in the auto insurance sector. I’m trained in handling both inbound and outbound calls, addressing policy-related concerns, updating account information, and resolving issues with patience and professionalism. My focus is on delivering service excellence while maintaining empathy and customer satisfaction.

As a Booking and Reservation Specialist, I handled guest bookings through MetaBusiness and online travel agencies (OTAs) such as TourMinds, Klook, and Agoda. I was responsible for managing incoming inquiries, confirming availability, processing reservations, and coordinating with internal departments to ensure a smooth guest experience. This role honed my organizational skills and attention to detail while enhancing my familiarity with digital tools used in the hospitality and travel industry.