CSR|Lead generation|Appointment setter|Sales Representative

I have over 7 years of experience as a Customer Service Representative, consistently meeting and exceeding KPIs while delivering high-quality support and ensuring excellent customer satisfaction. I am skilled in handling customer concerns, resolving issues efficiently, and maintaining strong communication in fast-paced, target-driven environments. I am confident in building positive customer relationships, providing professional service, and maintaining performance standards while ensuring a great customer experience.

I have experience in appointment setting, successfully scheduling meetings with qualified clients for brands and business partners. Through these efforts, I contributed to generating over $250K USD in deals within less than one year. I am skilled in identifying qualified prospects, coordinating appointments, and supporting the sales process to help drive successful conversions and revenue growth.

I worked with a leading telecommunications company, handling customer concerns related to billing, mobile phones, and service plans. I assisted clients by clearly explaining their bills, resolving issues, and ensuring customer satisfaction through effective communication. In addition, I successfully converted customers into purchasing new phones, upgrading plans, or adding new lines through upselling techniques. I consistently performed as a top agent, achieving strong sales results and regularly exceeding targets.

I have experience in email marketing, where I successfully generated and managed high-quality leads through targeted email outreach, resulting in qualified prospects and successful client conversions. I am skilled in crafting effective email campaigns, engaging potential clients, and maintaining strong communication to drive results. I am confident in building relationships, managing leads efficiently, and delivering consistent performance in fast-paced, target-driven environments.

Conducted high-volume outbound cold calls to prospective clients in the real estate and dumpster rental industries, averaging 80–120 calls per day. Successfully set qualified appointments for sales agents and closed warm leads, contributing directly to revenue growth. Maintained a consistent track record of meeting and exceeding weekly KPIs, including call quotas, conversion rates, and appointment goals. Built rapport with clients quickly, used proven scripts and objection-handling techniques to maintain engagement and trust. Utilized CRM tools to track lead activity, update call notes, and follow up consistently. Demonstrated excellent communication skills, with a neutral English accent, professionalism, and strong listening abilities.

I have experience in lead generation, sourcing and qualifying leads through platforms such as Apollo, LinkedIn, and Instagram. I focused on identifying high-quality prospects aligned with client needs to support outreach and sales efforts. I am skilled in researching potential clients, building targeted lead lists, and ensuring accurate and relevant data to improve conversion opportunities and campaign success.