CSR rep for 5 years for one of the largest BPO company in the country handling billing/sales and technical support for US telecoms and home entertainment services.
Experience: Less than 6 months
Being the first point of contact for customers who have questions or issues with a product or service and responsible for answering inbound phone calls, addressing customer questions, and processing payments or returns. As CSR I highly appreciated the experienced I had. I believe that responsibility is to ensure customer satisfaction by providing excellent service and resolving customer issues in a timely manner.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.