Experienced VA|Pro Customer Support|Bookkeeper XERO |QBO

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

January 4th, 2025 (9 days ago)

Member Since

July 21st, 2015

Profile Description

Need an EXPERIENCED, HIGHLY ORGANIZED & 360° VIRTUAL ASSISTANT for the long haul? - Cost-Effective & Tech-Savvy. 
- Somebody who is responsible, that you can rely on long term. - Detail-oriented and dedicated individual to assist you. - Trustworthy and a person you can have a continuous fruitful collaboration with. 
HIRE ME NOW and I can start today! ;) Available for both short and long-term projects, I'm dedicated to helping businesses succeed. 
I AM HERE TO HELP!
CUSTOMER SERVICE:- Respond to customer inquiries and provide timely and accurate information via email, direct messages, and other communication channels. 
- Handle customer complaints and resolve issues in a professional and efficient manner.- Maintain a high level of customer satisfaction by ensuring excellent service delivery, using the company’s tone of voice. 
SOCIAL MEDIA MANAGEMENT:- Create and schedule engaging social media posts across various platforms, including Instagram, Facebook, Tiktok, Reels and Youtube. 
- Develop and implement social media strategies to increase brand awareness and engagement. - Create eye-catching graphics, reels, and stories using Canva to enhance social media presence. - Monitor social media channels, respond to comments, and engage with followers. 
MARKETING SUPPORT:- Assist in the creation and distribution of emails to the email list, ensuring content is engaging and relevant. 
- Conduct product research to identify market trends, competitors, and potential opportunities. - Collaborate with the marketing team to develop and execute marketing campaigns. - Assist with other marketing tasks as needed. 
ORDER PROCESSING AND INVENTORY MANAGEMENT: - Efficiently process customer orders, ensuring accurate product selection, pricing, and shipping information. 
- Monitor inventory levels, coordinate with suppliers, and update product listings to prevent stockouts and maintain a well-stocked online store. - Implement effective order tracking systems, ensuring customers are informed about their order status from purchase to delivery. 
PRODUCT KNOWLEDGE AND DESCRIPTION:- Possess in-depth knowledge of the products offered, including features, specifications, and benefits, to assist customers with informed purchasing decisions. 
- Write and list compelling product descriptions that highlight key features and engage potential buyers, contributing to increased sales and customer satisfaction. 
WEBSITE MANAGEMENT AND CONTENT CREATION:- Manage and update product listings, ensuring accurate information, high-quality images, and appealing product presentations.
- Collaborate with the marketing team to create engaging website content, blog posts, and promotional materials that drive traffic and sales.- Conduct regular website audits to optimize user experience, navigation, and checkout processes, maximizing conversion rates. 
DATA ANALYSIS AND REPORTING - Analyze e-commerce metrics such as website traffic, conversion rates, and customer behavior to identify trends and areas for improvement. 
- Generate regular reports summarizing key performance indicators, sales data, and customer feedback, providing valuable insights to inform business decisions.
OTHER SERVICES: -Basic Photo Editing using Canva 
-Basic Video Editing (REELS, TikTok, YouTube Shorts) -Chat and Email Support -Data Entry -Web Research -Amazon Seller Central VA-Shopify VA -Personal / Business Administrative tasks -ALL AROUND VA -If the skills that you are looking for is not in my list, I AM VERY MUCH INTO THE BALL TO LEARN NEW SKILLS, Just show me the ropes or let me know what to study and I'll be more than glad to help you succeed! 
Flexibility is one important characteristic that I am very proud of. I adapt easily. I also learn fast which make me able to absorb things in strides. I am one who can work under minimal supervision because I know how important time is so I make sure that people’s time is not wasted on me. 
Striving to be the best and to improve my skills is very important for me. I am able to communicate with anyone, at any place, at any given time. I believe that once I start doing something I must finish it. I do not leave anything half-done. The harder things get, the tougher I become. I can, and will always deliver even under pressure. 
 Let's Connect and Elevate Together!