I've been working in a call center for three consecutive years. I'm trained to handle calls from US clients to help them book a flight, hotel, car rental or combination of these reservations. I answered different customer's queries about their preferred hotel or vacation, addressed their hesitation in not booking and demonstrated world class customer service. Hence, leaving a lasting impression and connection with them to make them book with us again in the future.
I also got a chance to become a team leader, handling a team of 12-15 agents, where I practiced my MS Word, Excel, Powerpoint and Outlook skills. I responded to different e-mails in a day using the English language, I formatted Excel data to make it presentable and understandable to the team and I used Word templates when issuing warnings or coachings to my agents. I also got exposure to different tools like travel websites, mobile app and other client websites and other sites that are necessary in our job. Any jobs that require typing, MS applications, internet-based platforms will do for me since I have some knowledge in this.
I also worked for a loyalty account in another company where I helped with their queries about their membership and provided solutions to their issues and concerns in a timely manner. I also earned incentives from that job.
Right now, I'm currently working at a health insurance account. I performed data entry and processing of health claims. I also processed client service requests to better assist their customers. I also have a working knowledge in Medical Technology as I am a board passer.
Experience: 5 - 10 years
Mailchimp Expertise Proficient in using Mailchimp to design and manage automated email campaigns for client communications, including financial updates, market insights, and personalized advisory messages.
Experience: 5 - 10 years
As a Financial Advisor, I've leveraged automation tools to enhance operational efficiency and client service: ManyChat: Automated client onboarding, appointment scheduling, and follow-up workflows, reducing manual tasks by 50% while improving response consistency. Google Forms/Docs: Streamlined social media content creation and client servicing processes through templated workflows, enabling rapid content deployment and standardized client communications. Mailchimp: Designed and managed automated email campaigns for client updates, market insights, and personalized financial planning reminders, boosting engagement rates by 30%. Skilled in integrating automation to save time, minimize errors, and maintain high-quality client interactions at scale.
Experience: 5 - 10 years
Google Analytics Expertise 7+ years of hands-on experience leveraging Google Analytics to optimize digital performance for a financial planning website and blog.
Experience: 2 - 5 years
Annotation & Data Labeling Experienced in performing diverse annotation tasks to support AI training and content moderation: Text Annotation: Classified social media posts for offensive language or inappropriate content, applying nuanced understanding of context and sentiment analysis. Image Annotation: Compared and evaluated image pairs to determine if the second image represented a quality-enhanced or visually improved version of the first, ensuring accuracy in visual data labeling. Quality Assurance: Maintained high standards for annotation consistency, adhering to guidelines for both text and image datasets to improve model training outcomes. Skilled in attention to detail, contextual understanding, and applying structured labeling frameworks to support machine learning and content moderation initiatives.
Experience: 1 - 2 years
Web Scraping & Data Annotation Experienced in extracting and categorizing data from webpages to support AI training and content moderation initiatives: Topic Classification: Analyzed shared links to identify whether content fell under sensitive topics or violated community guidelines, applying contextual understanding of policies and ethical standards. Ad Relevance Analysis: Compared advertisements to corresponding search queries to assess alignment, ensuring accuracy in intent matching and campaign performance evaluation. Structural Annotation: Organized webpages into hierarchical headers and subsections, improving data usability for training models in content summarization and information retrieval. Skilled in combining technical web scraping techniques with critical thinking to deliver structured, high-quality datasets for AI/ML applications.
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