SEO | Content Management | Executive Administration

Overview

Looking for full-time work (8 hours/day)

at $13.20/hour ($2,323.20/month)

Bachelors degree

Last Active

March 1st, 2025 (6 days ago)

Member Since

February 28th, 2015

Profile Description

6+ Years in Customer Service
9+ Years in SEO and Content
3+ Years in Content Management & Training

In my 6 years of experience in the multi-faceted field of customer service, I have acquired an extensive knowledge of its end-to-end process including:

- web research and investigation for fact-checking
- data collection and organization
- resolution planning and implementation
- technical assistance and support
- customer communications 

Through my years of professional experience, I have further developed my resourcefulness, and flexibility, and have learned the importance of going the extra mile. Also, with my technical and creative writing skills, I can work as:

- content or academic writer
- content trainer and manager 
- proofreader 
- copywriter
- editor

I have 9 years of experience and knowledge in SEO writing, from which I have learned a lot, as every day, I write about the most random subjects imaginable. While finishing college, I worked as an academic writer for college and postgraduate students. I am very easily trained as I have always been considered a fast learner, and can work under minimal supervision. I am resourceful and persistent when it comes to learning new skills and finding solutions, which is something I value and truly enjoy whenever I am given the opportunity.

My main field of knowledge is in health care since I am a graduate of Nursing, but through my previous jobs, I have also managed to learn about the fundamentals of web & software development and management, including digital marketing and social media management. I'm also particularly knowledgeable in the fields of technology, fashion, and beauty, as they're among my favorite niches too.

I have experience working on the following platforms:

- WordPress
- Shopify

My previous jobs have also given me knowledge in:

- SEO
- digital marketing
- social media marketing (Twitter and Facebook Ads)
- graphics editing
- conducting webinars
- developing training materials
- facilitating learning programs

As well as skills in the following tools:

- Microsoft Office Online & MS Teams
- G Suite
- C Panel
- WordPress
- Shopify
- HTML
- CSS
- Canva
- SurferSEO
- Yoast SEO
- AI tools (Chat GPT, Bard, Copy AI)
- Collaboration tools (Asana, Trello, Slack, etc.)

I am tech- and internet-savvy. I enjoy exploring and learning about new software, including finding new ways to research and investigate online when needed. I’m also resourceful when it comes to resolving technical issues.

Being very detail-oriented and highly organized, I am always seen as someone with high standards when it comes to work output.

I have over 2 years of experience in training and managing writers and editors, as well as analyzing overall quality for both human and AI written content. As a manager, I particularly enjoy problem-solving and providing structure to new and existing work processes while also considering solutions to potential issues. 

Sharing my knowledge and teaching while learning as a manager is also a responsibility I find fulfilling. Having conducted training sessions and webinars, I've also developed my interpersonal and communication skills, and I've learned how to interact with my teaUpgrade to see actual infombers on a level that encourages them to open up, which is essential for me as a leader and trainer as it helps me identify their unique learning needs.