Executive Assistant and Social Media Marketing Manager

Showcased heavy calendar and inbox management to both executive and co-workers, maintaining inbox zero during my tenure. • Liaised with all stakeholders, co-workers, and client, ensuring effective and seamless communication and collaboration. • Contributed to routine administrative tasks related to expense management and meeting support. • Played a part in limited CRM management and Onboarding processes. • Orchestrated top-tier travel and event planning to coordination. • Developed digital content and offered compelling graphic design and video editing service. • Aided in project management challenges. • Engineered an organized database, ensuring confidential files and information systems are properly structured. • Demonstrated quality service in assisting executive’s personal and professional lifestyle. • Maintained high attention to detail in reviewing and refining documents.

• CSR for customers in a payroll and debit card department (GCC and ADP by Wisely). • TSS for customers in LG's (Life's Good-Appliances campaign). • Excels in providing quick resolution to tech and pay related concerns. • High achiever in both departments, recognized by the company as the top agent, surpassing quarterly KPI target by 90%. • Established a well demonstrated rapport with customers during calls, allowing me to resolve their problems step-by-step.

My specialization in social media management, administrative and operations support, and creating witty digital contents enabled me to implement strategies to enhance brand visibility and increase engagement to various social media platforms.

I engaged in B2C and B2B appointment setting tasks, generating revenue for the company by successfully closing deals with leads. I was able to exceed the expected weekly KPI and close deals, generating revenue to both agency and client.