Virtual Sales Development Representative (MSP)

Video Introduction Required

Applications without a 2–3 minute video introduction will not be considered.

As part of your application, please record a short video introducing yourself and cover the following:

Your work background
Your experience in Sales Development, Lead Generation or Appointment Setting
Your experience using ConnectWise, Microsoft 365 and Xero
Your experience supporting Australian businesses
How you approach researching prospects and writing professional outreach emails
Why you believe you'd be a great fit for this role

We review every video as part of our screening process. This is your opportunity to showcase your communication skills and personality, so there's no need for a highly produced or edited video—we simply want to get to know you.

About the Role

Duck Weed is looking for a proactive and confident Virtual Sales Development Representative (MSP) to join our growing team.

In this role, you'll be supporting one of our Australian clients—a well-established technology services provider—by helping generate new business opportunities and supporting their sales efforts.

Your primary focus will be identifying potential customers, researching businesses, maintaining accurate CRM data, and generating qualified sales opportunities through professional email outreach.

This is not a cold calling role. The majority of your work will involve research, prospecting, CRM management and personalised email engagement to help generate meetings for the Australian sales team.

The role will commence at approximately 24 hours per week, with the opportunity to increase hours as the business continues to grow.

We're looking for someone seeking a long-term opportunity who enjoys research, relationship building and helping drive business growth.

About the Client

You'll be supporting an Australian Managed Services Provider (MSP) that helps businesses improve the way they connect, communicate and protect their operations.

Their services include managed IT, cyber security, business internet, cloud phone systems, networking, and modern workplace technology. They work closely with small and medium-sized businesses, helping them build reliable, secure and scalable technology environments.

As they continue to grow, you'll play an important role in identifying new business opportunities, engaging prospective clients and helping build a healthy sales pipeline.

Responsibilities
Sales Development
Research Australian businesses that fit our target market
Build and maintain prospect databases
Identify key decision makers within organisations
Conduct lead generation and data scraping activities
Send personalised business development emails
Follow up email campaigns and nurture prospects
Qualify opportunities before handing them to the sales team
Book appointments for the Australian sales team
Support ongoing outbound sales campaigns
CRM & Administration
Maintain accurate records within ConnectWise
Update customer and prospect information
Keep CRM data clean and organised
Record communication history and sales activity
Assist with reporting on outreach campaigns
Support sales administration and process improvements
Essential Requirements
Excellent written and spoken English
Previous experience in Sales Development, Business Development, Lead Generation or Appointment Setting
Experience supporting Australian businesses
Experience using ConnectWise
Experience using Microsoft 365
Experience using Xero
Strong written communication skills
High attention to detail
Excellent research and organisational skills
Ability to work independently
Reliable and trustworthy
Positive attitude with a willingness to learn
Preferred (Not Essential)
Previous experience working within an MSP or IT company
Experience using LinkedIn for prospecting
Experience with email marketing or sales automation platforms
Experience maintaining CRM databases and sales pipelines
Technical Requirements
Own PC or laptop
Reliable high-speed internet connection
Quiet and professional work environment
Ability to work during Melbourne, Australia business hours
What We're Looking For

We're looking for someone who:

Enjoys researching businesses and identifying opportunities
Writes clear, professional and engaging emails
Has excellent attention to detail
Is confident working with CRM systems and business software
Takes ownership of their work and follows through
Is proactive, organised and enjoys working independently
Wants to build a long-term career with a growing Australian business
To Apply

Please submit:

Your resume
A summary of your relevant experience
Your expected hourly rate
Confirmation that you can work Melbourne business hours
Your 2–3 minute video introduction (applications without a video will not be considered)

We're looking to hire the right person quickly and look forward to meeting you.

Skills Required
Sales Development
Business Development
Lead Generation
Appointment Setting
ConnectWise
Microsoft 365
Xero
CRM Management

Email Outreach
Research
English Proficiency