Virtual Assistant - Customer Service (Shopify E-com)

Talented Virtual Assistant Required - 6 USD / hour | $1039.5 / month | 40 hours per week | 9am - 5pm (UK Time)

NOTE: Applications on this platform using less than 10 AP will not be opened/reviewed. We only want high quality applicants. An AP of 20+ is highly regarded.

Job Brief

We are looking for a Virtual Assistant to provide administrative / customer service support to our team while working remotely. The job is for 40 hours per week and they are to be completed between 9am-5pm (UK Time).

As a Virtual Assistant, you will perform various administrative tasks, including answering emails/live chat, answering customer phone calls and processing orders using Shopify and our custom-built CRM. For this role, a strong internet connection is required, along with previous customer service experience and excellent communication skills.

Ultimately, you should be able to handle administrative projects and deliver high-quality customer service under minimum supervision.

Your Responsibilities

• Answering customer phone calls
• Answering live chat enquiries
• Respond to customer emails
• Order processing administration
• Smaller admin tasks

Requirements and Hard Skills

• Attention to detail
• Basic to intermediate knowledge of electric pedal bikes (EAPCs) (not a hard requirement for the right candidate, but a decent understanding would be very useful)
• 2+ years previous experience in the Business Process Outsourcing industry
• 6+ months experience using Shopify (please do not apply without Shopify experience)
• Excelled English communication, both written and spoken
• Excellent phone, email and instant messaging communication skills
• Including a working link to an image of a carabao when you respond to this job post
• Data entry skills
• Fast and stable internet

Soft Skills Required

• Solid organisational skills
• Self-motivated attitude with the ability to work with minimal supervision
• Cheerful and friendly attitude
• Willingness to learn everyday

Opportunities

This job is an opportunity for a hardworking self-sufficient individual to help a business to grow and provide customers with a great shopping experience.

You will be given training to ensure that you are confident in your job role. Once you have settled into your role, you will be trusted to improve business processes and make decisions using your judgement.

This position is also AI-proof as we will always require human touch, so this is very much a long term role with excellent salary and career progression as you grow with us.

Next Steps

Please respond to this job post (address it to Jim, not James) and include the following materials:
• Screenshot of your internet speed test results on Google
• ~30 second voice recording to determine your spoken English skills (a longer pre-recorded audio/video is also fine)
• CV and brief explanation on why you think you would make a good fit for this role

Thank you,
James

Friendly note: Applications that appear automated or generic will not be considered. Please do not copy and paste this into an AI chatbot and ask it to write the entire cover letter.