Technical Support Specialist

Work from home | Full-Time | Welcome to Fresh Grads!

Looking to start or grow your career in tech?

Join our fully remote team as an Technical Support Specialist! Whether you're an experienced support professional or a fresh graduate with a strong willingness to learn, we'd love to hear from you.

In this role, you'll help customers by answering questions, solving technical issues, and providing friendly, high-quality support. You'll also learn about each customer's business so you can offer helpful and personalized solutions. If you enjoy solving problems, working with people, and learning new technology, this could be the perfect opportunity for you.

What You'll Do:
- Respond to customer questions through our support channels in a clear and professional manner
- Troubleshoot technical issues and provide accurate solutions
- Create, update, and monitor Jira tickets, and escalate issues when needed
- Learn about each customer's business to provide personalized support
- Share basic Conversion Rate Optimization (CRO) best practice recommendations with guidance from the team
- Work closely with teammates to deliver an excellent customer experience

Requirements (MUST HAVE)
- Excellent written and spoken English communication skills
- Strong problem-solving skills with a customer-first mindset
- Detail-oriented, adaptable, and able to think beyond scripted responses
- Team player who is eager to learn and enjoys working in a fast-paced startup environment

NICE TO HAVE:
- Knowledge of HTML, CSS, and JavaScript
- Previous customer support experience, preferably in SaaS, eCommerce, or technology
- Hands-on Shopify experience
- Experience using HubSpot or similar CRM or ticketing platforms
- Familiarity with Conversion Rate Optimization (CRO) best practices

WORK SCHEDULE & SETUP:
- Full-time, remote
- 8 hours per day, 5 days per week

HOW TO APPLY:
To apply, please submit an accessible link to your CV
Preferred platforms include Google Workspace (Docx, GDrive) or Dropbox