Technical Customer Success Coordinator

We don't just solve technical problems—we build long-term relationships.

Every day, businesses trust us to keep their security cameras, intercoms, networking, and access control systems running.

They're often stressed when they contact us.

Your job is to make them feel like they're in good hands.

We're a growing U.S.-based technology company looking for someone who genuinely enjoys helping people, solving technical problems, and learning new systems.

You don't need to know everything today.

You do need to love learning.

Your Mission

Become the first person our customers interact with.

Over time, you'll learn enough to solve many support requests without needing the owner.

Every issue you solve means another customer is happy—and another hour the owner can spend growing the company.

Daily Responsibilities
Respond to customer phone calls, emails, and messages.
Help customers troubleshoot equipment remotely.
Schedule installations and service calls.
Create estimates and invoices.
Keep customer records organized.
Follow up after installations.
Coordinate technicians.
Learn our products until you're comfortable answering common technical questions.
Identify recurring issues and help improve our support process.
Products You'll Learn
Akuvox
Hikvision
Hik-Connect
Security Cameras
Video Door Intercoms
Low Voltage Networking
Access Control Systems
The Kind of Person We're Looking For

You enjoy figuring things out.

You don't panic when you don't know the answer—you research it.

You communicate clearly.

You like helping customers.

You enjoy becoming the expert that everyone relies on.

Red Flags

This job probably isn't for you if:

You dislike technology.
You get frustrated learning software.
You wait for instructions instead of taking initiative.
You're looking for a short-term freelance position.
Three-Month Goal

By month three, we'd like customers to feel like they're talking to someone who truly understands our business.

You should be able to:

Solve many support requests independently.
Schedule projects confidently.
Keep everything organized.
Spot issues before they become emergencies.
Growth Opportunity

This position can grow into:

Technical Support Lead
Customer Success Manager
Operations Manager

We believe in promoting from within.

Application Instructions

In the second sentence of your application, include the words:

Silent Intercom

This tells us you actually read the posting.

Please Answer
Tell us about the most difficult customer you've ever dealt with.
What's the last technical skill you taught yourself?
If you couldn't solve a customer's issue after 30 minutes, what would you do?
How do you stay organized when handling multiple customers?
Why do you think some support people are more trusted than others?
Paid Trial

Shortlisted candidates will complete a paid support simulation involving customer emails, troubleshooting, scheduling, and CRM updates.

We're not looking for someone to answer tickets.

We're looking for someone customers will remember.