Shopify Customer Service Representative/Admin (Part-Time)

If you are seeking a long-term, advancing position in a rapidly growing company, this opportunity is for you.

-THE ROLE-

We are looking for a part-time Customer Service Representative to be the voice of our Shopify business. You will handle incoming emails, chats, and phone calls, answer customer questions, and take on general admin work such as tracking numbers and order fulfillment updates. Our company is growing rapidly, and this position carries serious growth potential. Strong performers can expect this role to expand into a full-time position quickly, with room to grow into senior or team lead responsibilities as we scale.

This is a business-hours role: Monday through Friday, 9:00 AM to 5:00 PM Eastern Standard Time, 15-20 hours per week within that window.

*PSA*

Customer service is the most visible part of our brand, so we hold a high bar. You will occasionally deal with frustrated or angry customers, and how you handle those ---------- nts matters more than anything else in this role. We are not looking for someone who simply closes tickets. We want someone who solves the actual problem and leaves the customer feeling like we made their day a little better. If you cannot keep a great attitude under pressure, this is not the right fit.

-JOB RESPONSIBILITIES-

-Answer customer emails, chats, and phone calls promptly and professionally (currently averaging 5-10 emails and 5-10 calls per day, expected to increase as we grow)
-Resolve issues and disputes with a solutions-first mindset, turning negative experiences into positive ones
-Handle general admin tasks including tracking numbers, order fulfillment information, and order updates
-Communicate clearly with the team and flag recurring issues or patterns you notice

-REQUIREMENTS-

-Customer service experience
-Fluent, well-spoken English, both written and verbal
-Available Monday-Friday during 9:00 AM - 5:00 PM EST
-Ability to work part-time (15-20 hours per week)
-Great attitude and patience when handling upset customers
-Strong written communication skills
-Reliable internet and a quiet environment suitable for taking phone calls
-Shopify experience is not required, but a huge plus
-Familiarity with Gmail, Gorgias, or any other customer service tool is a plus

-COMPENSATION & BENEFITS-

-Unlimited PTO
-Holidays off
-Bonuses which will be discussed
-Clear path to a full-time position as the company grows

We are looking for dependable, self-motivated individuals who require minimal supervision and take pride in their work. Attention to detail matters here, as does empathy. Loyalty is one of our most important values. We want to build a long-term partnership with someone who sees themselves growing with us. To ensure we find the right fit, please include your favorite color as the title of your application. Day-to-day communication will be managed through Slack.

Please answer the following questions in your application submission:

-Have you been previously employed as a customer service agent?
-Do you have Shopify experience?
-If yes to the above, why did you leave your current employer?
-What channels did you handle (email, phone, chat, social)? Roughly what volume per day?
-Have you worked with Shopify, Gorgias, Gmail, or any other helpdesk tools? Which ones?
-Tell us about a time you turned an angry customer into a happy one. What did you do?
-Are you available Monday through Friday between 9:00 AM and 5:00 PM EST?
-Do you have a quiet space and a reliable headset for phone calls?
-What are your computer specs?

As well as answering the questions above, kindly upload a screenshot of your internet speed and a 60-second voice recording introducing yourself and explaining why you would be a good fit for this opportunity.

Thanks for taking the time out of your day to apply. Best of luck!