Remote Operations Coordinator

Full-Time | Work From Home | Growth Opportunity

Are you highly organized, detail-oriented, and passionate about helping businesses run smoothly?

We're looking for a Remote Operations Coordinator to work directly with the owner and support multiple growing businesses. This is a long-term opportunity for someone who enjoys customer communication, operations, administration, and process improvement.

About Us

We own and operate several growing businesses, including:

Superman Moving & Storage (Idaho & Alaska)
Northwest Container Company
Whiskey Ranch of Eagle

You'll play a critical role in supporting day-to-day operations and helping leadership stay focused on growth.

Your Responsibilities
Customer Experience
Conduct move confirmation calls
Verify customer details and schedules
Follow up after completed services
Handle customer inquiries professionally
Billing & Collections
Complete final billing
Verify invoices and payments
Follow up on outstanding balances
Claims Administration
Manage customer claims from start to finish
Coordinate with customers and claims partners
Maintain accurate records and documentation
Long Distance Move Coordination
Schedule deliveries and offloads
Coordinate with customers, drivers, and partners
Ensure paperwork is completed accurately
Employee Onboarding
Assist with onboarding new hires
Set up employees in Connecteam and QuickBooks Payroll
Track required employment documents
Executive & Administrative Support
Manage calendars and scheduling
Organize reports, files, and documentation
Support recurring operational projects
Operations Support
Update CRM records
Monitor schedules and job statuses
Assist with recruiting and interview scheduling
Maintain SOPs and operational checklists
Requirements
Excellent written and spoken English
Strong customer service and communication skills
Highly organized with strong attention to detail
Experience with QuickBooks
Proficiency in Google Workspace and Microsoft Office
Comfortable handling multiple priorities
Ability to work independently and take ownership
Bonus Qualifications
Experience in moving, logistics, transportation, or home services
Experience with CRM systems
Previous Executive Assistant, Operations Coordinator, or Project Coordinator experience
What Success Looks Like
Independently handling customer confirmations
Managing billing and claims accurately
Supporting onboarding and operations efficiently
Improving systems and processes
Helping reduce the owner's administrative workload
Ideal Candidate

We're looking for someone who is:

Proactive and resourceful
Reliable and accountable
Professional with customers
Process-oriented and detail-focused
Interested in growing into an Operations Manager role over time
How to Apply

To be considered, please send:

Your resume
A brief introduction about your relevant experience
The word "Operations Rockstar" in your application subject line