Operations Manager

Primary Responsibilities

* Build, maintain & update all company SOP’s as systems evolve. Every process inside BeautyRaena should follow documentation.

* Ensure every department follows documented procedures.

* Conduct routine operational audits.

* Follow up with department managers on incomplete tasks.

* Track KPIs and operational performance.

* Identify recurring operational bottlenecks.

* Ensure accountability across all departments.

* Monitor Customer Experience

** Our company is in the beauty industry, consisting of three departments: e-commerce, salon and education. We are looking for a qualified operational manager to work Monday through Friday 9AM-4PM USA Timezone, to help with the backend operations.

Please state your experience and a resume. If you have any experience with governance’s knowledge, please let us know as well!