Operations Coordinator (Low Voltage & Security Systems)

Operations Coordinator (Low Voltage & Security Systems)
Help us build a company—not just answer emails.

We're a small but growing low-voltage technology company based in the United States. There are only two of us, which means every person on our team has a real impact.

We're looking for someone who enjoys solving problems, learning technical systems, helping customers, and taking ownership—not someone who waits to be told every step.

If you're looking for "just another VA job," this probably isn't the right fit.

If you're looking for a long-term career where you'll learn technical skills, become indispensable, and eventually help run the day-to-day operations of a growing company, we'd love to meet you.

What You'll Do

Your job is to help make our business run smoothly while providing an outstanding experience for our customers.

Responsibilities include:

Respond to customer emails, phone calls, and chat messages professionally.
Schedule installations and service appointments.
Coordinate technicians and keep schedules organized.
Perform basic troubleshooting before escalating technical issues.
Provide remote customer support.
Create estimates, invoices, and follow-up communications.
Keep our CRM accurate and updated.
Track outstanding jobs and remind the owner when action is needed.
Follow up with customers after installations.
Document recurring issues and suggest process improvements.
Continuously learn our products until you're comfortable supporting customers independently.
Technologies You'll Learn

No prior experience is preferred with these products—we'll train the right person.

You'll eventually become knowledgeable in:

Akuvox Intercom Systems
Hikvision Security Cameras
Hik-Connect
Low Voltage Networking
IP Camera Systems
Access Control Systems
Remote Troubleshooting
Customer Support Best Practices
What We're Looking For

We're far more interested in attitude than experience.

You should be:

Fluent in written and spoken English
Friendly and professional
Highly organized
Naturally curious
Comfortable learning technical products
Able to solve problems without constant supervision
Someone who notices problems before being asked
Calm under pressure
Honest and dependable
Looking for a long-term position

You must also have:

Reliable high-speed internet
A quiet workspace
A dependable computer
Ability to work during U.S. business hours
What Success Looks Like After 90 Days

By the end of your first three months, we'd love for you to be able to:

Confidently answer most customer questions.
Schedule jobs without assistance.
Handle basic Akuvox and Hikvision troubleshooting.
Create estimates and invoices accurately.
Keep the CRM fully organized.
Identify customer issues before they become problems.
Reduce the owner's daily workload significantly.
Be trusted to manage much of our daily operations independently.
How We'll Train You

We don't expect you to know everything on Day One.

Our goal isn't simply to teach you tasks.

Our goal is to teach you how the business works.

Career Growth

This is intentionally not a dead-end support position.

As you prove yourself, your responsibilities and compensation will grow.

Possible progression:

Phase 1
Customer Communication

?

Phase 2
Scheduling, Billing & CRM Management

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Phase 3
Technical Support Specialist

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Phase 4
Operations Coordinator

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Phase 5
Operations Manager

We prefer promoting from within rather than hiring outside managers.

We Probably Aren't a Good Fit If...
You dislike learning new technology.
You need constant supervision.
You frequently miss deadlines.
You only want temporary work.
You're applying to hundreds of jobs without reading them carefully.
How to Apply

To help us identify applicants who pay attention to detail, please begin the first sentence of your application with the words:

Blue Camera

Applications that don't follow this instruction may not be reviewed.

Please also answer the following questions using your own experience. We care much more about your thought process than perfect answers.

Screening Questions
Tell us about a time you had to figure something out without anyone showing you how.
A customer says their security cameras suddenly stopped working after a power outage. What would you ask them before escalating the issue?
You notice the owner forgot to respond to an important customer yesterday. What would you do?
What do you do when you have ten tasks due at once?
What's something technical you've taught yourself recently?
Describe a mistake you made at work and what you learned from it.
Why do you want a long-term position instead of freelancing for multiple clients?

Please answer from your own experience. We value honesty and clear thinking over polished responses.

Shortlisted Candidate Exercise

Candidates selected for interviews will complete a paid practical exercise.

You'll receive:

Five customer emails
Three scheduling requests
Two support tickets

Your task will be to:

Prioritize the work.
Draft customer responses.
D ---------- which issues you can solve yourself.
D ---------- which issues should be escalated.
Explain your reasoning.

We're interested in how you think—not just whether your answers are "correct."

Compensation

We're looking for someone exceptional and believe great people should be compensated accordingly.


Outstanding candidates with strong ownership and growth into operations management can expect regular raises, bonuses, and increasing responsibility.

If you're excited by technology, enjoy helping people, love staying organized, and want to become a key part of a growing company, we'd love to hear from you.

We're not hiring a Virtual Assistant.

We're hiring someone we hope becomes one of the most important people in our business.