Junior IT Support Executive

About KLME LLP
KLME LLP is a multi-jurisdictional law firm operating across the UAE (including ADGM and DIFC) and the wider region, supporting a diverse client base spanning legal, compliance, and corporate advisory work. The firm is modernising its back-office operations — building an integrated Microsoft 365 and SharePoint environment supported by AI tools (Claude) — to make document management, compliance tracking, and client administration faster, more accurate, and easier to scale.

The Role
KLME is looking for an IT Support Executive to join the Operations/Admin team. You will take ownership of the firm's SharePoint structure, Microsoft 365 administration, and day-to-day IT support — and will work closely with the Managing Partner and Operations team to embed Claude (our AI assistant) into everyday workflows across Compliance, Finance, and the wider firm.

This is a genuine ground-floor opportunity: you'll be helping design and build the firm's information architecture from scratch, with direct exposure to the Managing Partner and real ownership of the systems you set up.

Key Responsibilities
SharePoint & Microsoft 365 Administration
Build and maintain the firm's SharePoint structure (Lawyers, Compliance, Finance folders) in line with agreed client/matter naming conventions.
Set up new client and matter folders when new matters are opened, ensuring correct folder structure, naming, and permissions.
Maintain the central "master mapping" list of short client codes, client IDs, and matter IDs.
Manage document and folder access permissions for lawyers and support staff across OneDrive and SharePoint.


Email & Systems Administration
Set up and manage shared mailboxes (e.g. Compliance, Finance, IT/Cybersecurity) and their aliases, migrating away from distribution lists where appropriate.
Support the firm-wide rollout of Multi-Factor Authentication (MFA) and help troubleshoot related access issues.
Provide general Microsoft 365 administration: user account setup, Outlook/OneDrive configuration, and device provisioning (e.g. work mobiles).

AI / Claude Support
Act as a first point of contact for staff questions on using Claude alongside the firm's Microsoft 365 data.
Help keep SharePoint and OneDrive data structured and up to date so Claude and other AI tools can search and retrieve it accurately.
Support the drafting and roll-out of the firm's AI Use Policy and related governance documents.

IT & Cybersecurity Support
Support the firm's file lockdown checklist and wider access-control rollout.
Act as the first point of contact for general IT queries and troubleshooting across the firm.

Document & Records Management
Support roll-out of the firm's document filing and naming policy and SharePoint/OneDrive usage policy.
Maintain the central library of current templates (letters of engagement, terms of business, policies) so lawyers always use the latest approved version.
Track expiry of key documents (trade licences, IDs, KYC/AML documents) and flag upcoming renewals.

General Administrative Support
Provide wider administrative and back-office support to the Operations team as needed.

About You

Degree in Information Technology, Computer Science, Information Systems, or a related field.
Strong working knowledge of Microsoft 365, particularly SharePoint, OneDrive, Outlook and Teams.
A genuine interest in, and ideally hands-on experience with, AI tools such as Claude — this is a core requirement of the role, not a bonus.
High attention to detail and comfortable working to strict file-naming and folder conventions.
Good communication skills; confident liaising with lawyers, consultants, and external stakeholders.
Discreet and trustworthy when handling confidential and sensitive client data.
Basic awareness of cybersecurity practices (e.g. MFA, access management) — full training will be provided.
Based in the UAE, or eligible to work in the UAE.

Nice to have
Familiarity with a practice/matter management system (e.g. Lexzur or similar) — not essential, full training given.
Exposure to compliance or AML concepts.

What We Offer
A genuine ground-floor opportunity to help build a modern, AI-integrated back office from scratch.
Direct mentorship and exposure to the Managing Partner and senior Operations team.
Hands-on experience with Microsoft 365, SharePoint architecture, and enterprise AI tools (Claude).
Scope for the role to grow as the firm's technology and AI adoption expands.

How to Apply
Please send your CV and a short covering note to [recruitment contact / email] with the subject line "IT Support Executive Application."