IT Service Coordinator

Job Opening: IT Service Coordinator (Remote – Philippines)
-Company: Based in California, USA – IT Industry
-Work Hours: 8:00 AM – 5:00 PM PST
-Engagement: Full-Time

About Us

The company is a U.S.-based Managed Service Provider headquartered in Los Angeles, California. We deliver top-tier IT solutions to small and mid-sized businesses.

We’re looking for a reliable and detail-oriented Project Service Coordinator to be the operational link between our clients, engineers, and leadership team, ensuring IT projects and service requests run smoothly and on schedule.

Key Responsibilities

1. Coordinate tickets, scheduling, and engineer workloads.

2. Ensure SLA targets are met, and escalate risks when needed.

3. Communicate clearly with clients and internal teams on updates.

4. Maintain accurate ticket documentation and project records.

5. Provide reports on ticket queues, project progress, and resource utilization.

6. Identify process gaps and propose improvements.

Requirements:

Must-Have

1. 2+ years in MSP, IT services, or tech coordination.

2. Prior experience working as a Service Coordinator for an MSP using ConnectWise is a MUST.

3. Skilled in ticket triage, dispatching, SLA management, and scheduling.

4. Strong English communication (written & verbal).

5. Proficiency in Microsoft Teams, Excel, and collaboration tools.

Preferred but not required

1. IT Glue or similar documentation tool experience.

2. Prior remote/distributed team experience.

What We Value Most

-Availability & Accountability – We need someone who is consistently available during working hours, manages time independently, and takes responsibility for results.

-Technology & Infrastructure Stability – A stable power and internet setup is critical. Candidates must have backup plans in place to ensure connectivity during outages.

What We Offer

1. Competitive pay: $1200–$1500/month (based on experience)

2. 100% Remote Work (aligned to U.S. Pacific Time)

3. Professional growth & certification opportunities

4. Supportive, collaborative environment driven by our core values

How to Apply
-If you meet the requirements and are excited to join a fast-growing IT company, please apply through OnlineJobs.ph with your resume, a short video introduction (you can use Loom), and details about your availability, accountability practices, and technology setup/backup plans.


Applications without a video will be ignored.

Please send your application with the subject line:
“Applicant for an IT Service Coordinator”