IT Second line support

Job Description:

Company: To Be Connected
Location: Remote – Working CET Hours
Salary: USD $1,000 per month (Paid Bi-Weekly)

About To Be Connected

To Be Connected is a Netherlands-based IT services company founded in 2007. We specialize in providing technical solutions and support to large retail chains both in the Netherlands and internationally. Our services cover a wide range of technical support and infrastructure solutions designed to keep enterprise retail environments running efficiently.

Role Overview

We are looking for an experienced IT Second Line Support to join our international support team. This role focuses on handling escalations from our First Line Support team and working on more advanced technical issues, as well as contributing to longer-term technical projects based on your expertise.

You will be working in a collaborative, multicultural environment with tea ---------- mbers primarily located across Europe and Southeast Asia.

Key Responsibilities

Provide second-line technical support for escalated service desk tickets
Troubleshoot and resolve complex hardware, software, and system issues
Support and collaborate with the First Line Service Desk team
Participate in technical projects and infrastructure improvements
Maintain clear documentation of issues and resolutions
Work independently while collaborating with international teams
Working Hours

Standard working hours aligned with Central European Time (CET)
Occasional weekend work may be required (open for discussion)
Requirements

Minimum 5 years of experience in a Second Line Service Desk or similar technical support role
Demonstrable knowledge of:
Windows-based systems
iOS-based systems
Android-based systems
Knowledge of IT infrastructure is considered a strong advantage
Ability to work independently and manage workload effectively
Strong problem-solving and communication skills
Comfortable working in an international team environment
What We Offer

Salary of USD $1,000 per month, paid bi-weekly
Opportunity to work with major international retail organizations
Collaborative and diverse international team
Exposure to advanced technical projects and enterprise environments
Job Type: Full-time