Full-Time Mortgage Administration & Loan Processing Assistant

Full-Time Mortgage Administration & Loan Processing Assistant
Company: Heffernan Lending Solutions (Australia)
About Us
Heffernan Lending Solutions is an Australian mortgage brokerage dedicated to helping clients achieve their financial goals through personalised lending advice and exceptional customer service. We work with a wide range of lenders to find the right finance solutions for our clients while delivering a smooth and professional experience from enquiry through to settlement.
We are looking for an experienced and detail-oriented Mortgage Administration & Loan Processing Assistant to join our growing team on a full-time basis.
Position Summary
This role supports our mortgage brokers by managing the administrative and processing tasks involved in residential loan applications. You will work closely with brokers, clients, banks and solicitors to ensure applications progress efficiently and accurately.
Responsibilities
• Collect, prepare, verify and maintain client documentation.
• Assist with the loan application and loan processing workflow.
• Prepare lender application forms accurately and on time.
• Prepare and submit applications through lender systems where required.
• Order property valuations.
• Request pricing approvals where applicable.
• Proactively follow up clients for outstanding documents and information.
• Keep clients informed of the progress of their applications.
• Conduct preliminary needs analysis and assist with product and funding assessments.
• Maintain accurate client records within the CRM.
• Liaise with banks, solicitors and other stakeholders to progress applications.
• Assist with scheduling appointments, managing emails and general administration.
• Support the team with additional administrative tasks as required.
Essential Requirements
• Previous experience working for an Australian mortgage broker.
• Experience using National Mortgage Brokers CRM (preferred).
• Experience with Australian mortgage loan processing.
• Excellent spoken and written English.
• Strong attention to detail and organisational skills.
• Ability to work independently and meet deadlines.
• Reliable high-speed internet connection.
• Quiet home office suitable for professional client communication.
Preferred Experience
• Knowledge of Australian lending processes.
• Experience with lender portals.
• Experience ordering valuations and pricing requests.
• Strong customer service skills.
• Ability to manage multiple loan files simultaneously.
What We Offer
• Full-time remote position Contract.
• Long-term opportunity with an established Australian business.
• Friendly and supportive team environment.
• Ongoing training and development.
• Opportunity to grow your career within the Australian mortgage industry.
To Apply
Please include:
• A copy of your resume.
• A brief introduction outlining your Australian mortgage industry experience.
• Details of the CRM systems and lender platforms you have used.
• Your internet speed test results.
• Your expected hourly rate.
• Your available start date.