Freight & Logistics Customer Support

We are looking for a freight & logistics customer support tea ---------- mber for our AU based clients. The ideal candidate has minimum 1 year customer support experience working for in similar role but freight experience not required but is an advantage. You demonstrate excellent communication skills with clear perfect English and strong people skills.

This role is ideal for someone confident working across systems with high attention to detail when handling shipment updates, data entry, quoting, and operational coordination. You are proactive, detail-oriented, and motivated to do things right first time. You have a can-do attitude, a willingness to learn, and the confidence to ask questions when problems occur. You take ownership of your work and look for solutions rather than waiting for issues to escalate.

Responsibilities:
As part of the customer support team you will interact with freight carriers and customers alike to resolve general enquiries that may arise such as:

• Taking inbound calls plus making outbound calls to customers and suppliers daily
• Complete freight quotations & booking requests
• Provide customer support by responding to emails, skype / slack requests etc
• Complete incoming enquiries with a set of FAQ’s, systems and procedures
• Shipment track & trace status updates with various freight companies
• Updating daily reports in Trello, google sheets etc
• Ability to take ownership issues and work to resolve customer challenges
• Proactively communicate with customers providing progress updates

Requirements:
• At least 1 year experience working in customer support (inbound & outbound voice support)
• Strong verbal and written English communication skills
• Must handle inbound & outbound calls working from home office environment
• Ability to follow structured systems and procedures
• Effective time management and prioritisation skills
• Ability to work independently with limited supervision or direction
• Strong multi-tasking skills
• Proficient with Microsoft Office and Google products suite
• Data entry skills
• Soft Skills: driven, team player, customer focused, high attention to detail, problem solving mindset with a can-do attitude & willingness to learn

Equipment Needed:
• Desktop or Laptop under 3 years old
• Dual monitor – 2 x Screens required
• Core I5 or Ryzen 5 & above
• Min 8GB RAM
• Min 500GB Hard Drive
• Microsoft windows genuine version
• Fibre Internet – Minimum 100MBps & above
• Backup Internet – Second pre-paid ‘dongle’ style
• Backup Power – UPS or Generator

Wage: From 25,000 PHP per month based on candidate experience and skills

Benefits:
• Variable monthly and or annual bonus for exceeding KPI targets
• Full time work from home role
• Day shift working 8:30am – 5:00pm Monday to Friday Australian business hours
• No weekend work
• Holiday & sick leave
• Australian national public holidays
• Birthday bonus day off
• Benefits contributions towards Pagibig, SSS & Phil Health
• 13th Month pay

IMPORTANT: If this role sounds like your next career move then click the link below and complete the Google form application ASAP.

----------